-Titulo Original : The Shareholder Value Myth How Putting Shareholders First Harms Investors, Corporations, And The Public-Fabricante : Berrett-Koehler Publishers-Descripcion Original: “Shareholder value is the dumbest idea in the world.” -Jack Welch Executives, investors, and the business press routinely chant the mantra that corporations are required to “maximize shareholder value.” In this pathbreaking book, renowned corporate expert Lynn Stout debunks the myth that corporate law mandates shareholder primacy. Stout shows how shareholder value thinking endangers not only investors but the rest of us as well, leading managers to focus myopically on short-term earnings; discouraging investment and innovation; harming employees, customers, and communities; and causing companies to indulge in reckless, sociopathic, and irresponsible behaviors. And she looks at new models of corporate purpose that better serve the needs of investors, corporations, and society. Review “A must-read for managers, directors, and policymakers interested in getting America back in the business of creating real value for the long term.” -Constance E. Bagley, Professor, Yale School of Management; President, Academy of Legal Studies in Business; and author of Managers and the Legal Environment and Winning Legally “A compelling call for radically changing the way business is done…, The Shareholder Value Myth powerfully demonstrates both the dangers of the shareholder value rule and the falseness of its alleged legal necessity.” -Joel Bakan, Professor, The University of British Columbia, and author of the book and film The Corporation “Lynn Stout has a keen mind, a sharp pen, and an unbending sense of fearlessness. Her book is a must-read for anyone interested in understanding the root causes of the current financial calamity.” -Jack Willoughby, Senior Editor, Barron’s “Lynn Stout offers a new vision of good corporate governance that serves investors, firms, and the American economy.” -Judy Samuelson, Executive Director, Business and Society Program, The Aspen Institute “This book threatens to trigger an avalanche of new thinking about corporations. Written by one of the most respected theorists in corporate governance, it takes aim at the smug ‘profit-only’ complacency found in business schools and boardrooms. Anyone who reads it will be forced to think-and think again.” -Thomas Donaldson, Mark O. Winkelman Professor, The Wharton School, University of Pennsylvania “The only antidote to prevailing bad theory is calm, careful, plainspoken, and relentless argumentation that peels away the distracting layers of abstract mumbo jumbo to expose the lunacy of the underlying theory for all to see. Lynn Stout does the world a great favor in exposing shareholder value theory for what it is: flawed and damaging theory. Comprehensive yet brief, profound yet enjoyable, this is a must-read for anyone who cares about the future of democratic capitalism.” -Roger Martin, Dean, Rotman School of Management, University of Toronto, and author of Fixing the Game “It is widely believed that corporations exist solely to maximize profits. It is also widely believed that this corporate purpose is prescribed by law. Lynn Stout shows that these influential beliefs are both wrong and very likely destructive.” -Ralph Gomory, Research Professor, New York University; President Emeritus, Alfred P. Sloan Foundation; and former Senior Vice President for Science and Technology, IBM Corporation “Professor Stout is a leader of a growing group of corporate executives, economists, lawyers, and thoughtful investors who have embraced the concept that corporations should, and indeed must, be managed in the interests of all their constituents. This book is a very readable explanation of the adverse impact that ignoring the interests of all constituents and short-termism have had on not just employees, customers, suppliers, communities, and the economy as a whole but the very shareholders themselves.” -Martin Lipton, Senior Partner, Wachtell, Lipton, Rosen & Katz “Lynn Stout raises a critical question about American capitalism: what is t...

-Titulo Original : Why Motivating People Doesnt Work . . . And What Does The New Science Of Leading, Energizing, And Engaging-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review “Think of this book as Daniel Pinks Drive for trainers.” - TD Magazine “Richly rewarding book…a romp across the ins and outs of motivation.” - People Management Everybody wants to be motivated-being bored and alienated is no fun. Fowler shows how to guide employees toward seeing their jobs in a new way, as potential sources of personal fulfillment. Achieving company goals will become something they own, because now it really matters to them. -Marshall Goldsmith author of the New York Times and global bestseller What Got You Here Won’t Get You There In this fascinating book, Susan Fowler shows why you should stop feeding your employees the emotional junk food of ineffective, short-term rewards; and how you can transition your leadership style to produce an optimal motivational outlook.” -Steve Davis, Executive Vice President, CenturyLink “A compelling reminder that leadership is a skill that can be mastered only by capturing the hearts and minds of the people you lead. The question is not if your people are motivated but why. Susan Fowler presents a new paradigm of motivation, a plain and simple alternative that is long overdue.” -Lori Lorenz, Senior Director, Marketing, Hewlett-Packard “So now you are a leader and you think you need to ‘motivate the troops’? Think again. Instead, it may be time to educate yourself on the principles of motivation. Susan’s book prescribes what to do next!” -Kevin Nohelty, Vice President, US Supply Chain, WD-40 Company “Susan has taught managers and human resources professionals in AkzoNobel how to use the skill of activating optimal motivation for themselves and with others as the way to improve employee engagement. We were all inspired! I’m convinced that this book will generate a ripple effect on many more people.” -Eline Lenselink, Global HR Manager, AkzoNobel, The Netherlands This book gives me hope. We dont have to keep pushing for results at the expense of our peoples health and well-being. It turns out, the way to results is through a workplace where people thrive. Susans book shows you how to create it. -Paul Donin, Executive Director, Restorative Justice Program, BC, Canada “I encourage leaders to read this book-but with a warning. They may get more than they expect. I learned as much about my own motivation as I did about the motivation of those I lead.” -M. Paula Daoust, PhD, Director, Blue Cross and Blue Shield of Kansas “If you believe, as I do, that people are learners who long to grow, enjoy their work, be productive, make positive contributions, and build lasting relationships, then you must read this book. Susan presents tools you can use to create a company sure to unleash everyone’s full potential.” -Dick Lyles, CEO, Origin Entertainment “We all want help to motivate the people we lead, to help them develop and grow in a productive working environment. Susan Fowler’s technique shows you the right approach, leading to both the best performance and employee commitment.” -Agnes Jeanbart, Facilities Manager, Gulf, Unilever “If you read only one book this year, read this one!” -Robert L. Lorber, PhD, President, The Lorber Kamai Consulting Group “Susan reveals the recipe for motivation does not consist of carrots and sticks. Her formula has helped me lead my patients, my employees, and myself in the joyful pursuit of healthier outcomes. I would prescribe her book to everyone!” -Laura Lee Copeland, MD, MBA, FACEP, emergency physician and Director of Medical Informatics, Humber River Hospital, Toronto, Canada “One of the greatest opportunities for leaders is to help their people create meaning. Susan’s book shows us how.” -Mine Sadiç, EEMEA Training Development Manager, Roche, Istanbul, Turkey “Ever wonder what makes your consumers, clients, business partners, and employees keep coming back? Susan opens your eyes to why they do and how you can make the choice to return easy.” -Tom Porter, Director, HR and Administration, Kawasaki Motors Corp., USA ...

-Titulo Original : The New Confessions Of An Economic Hit Man-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Featuring 15 explosive new chapters, this new edition of the New York Times bestseller brings the story of Economic Hit Men up-to-date and, chillingly, home to the U.S. but it also gives us hope and the tools to fight back. Former economic hit man John Perkins shares new details about the ways he and others cheated countries around the globe out of trillions of dollars. Then he reveals how the deadly EHM cancer he helped create has spread far more widely and deeply than ever in the US and everywhere else-to become the dominant system of business, government, and society today. Finally, he gives an insider view of what we each can do to change it. Economic hit men are the shock troops of what Perkins calls the corporatocracy, a vast network of corporations, banks, colluding governments, and the rich and powerful people tied to them. If the EHMs can’t maintain the corrupt status quo through nonviolent coercion, the jackal assassins swoop in. The heart of this book is a completely new section, over 100 pages long, that exposes the fact that all the EHM and jackal tools-false economics, false promises, threats, bribes, extortion, debt, deception, coups, assassinations, unbridled military power-are used around the world today exponentially more than during the era Perkins exposed over a decade ago. As dark as the story gets, this reformed EHM also provides hope. Perkins offers specific actions each of us can take to transform what he calls a failing Death Economy into a Life Economy that provides sustainable abundance for all. Review “When I read Confessions of an Economic Hit Man, I could not have known that, some years later, I would be on the receiving end of the type of ‘economic hit’ that Perkins so vividly narrated. The New Confessions resonates with my experiences of the brutish methods and gross economic irrationality guiding powerful institutions in their bid to undermine democratic control over economic power. Perkins has, once again, made a substantial contribution to a world that needs whistle-blowers to open its eyes to the true sources of political, social, and economic power.” -Yanis Varoufakis, former Minister of Finance, Greece “The New Confessions offers deep insights into the nefarious ways economic hit men and jackals have expanded their powers. It shows how they came home to roost in the United States-as well as the rest of the world. It is a brilliant and bold book that illuminates the crises we now face and offers a road map to stop them.” -John Gray, PhD, author of the New York Times #1 bestseller Men Are from Mars, Women Are from Venus “John Perkins probed the dark depths of global oligarchy and emerged into the light of hope. This true story that reads like a page-turning novel is great for all of us who want the better world that we know is possible for ourselves, future generations, and the planet.” -Marci Shimoff, #1 New York Times bestselling author of Happy for No Reason and Chicken Soup for the Woman’s Soul “Perkins provides a profound analysis of two forces vying to define the future. One is intent on preserving systems that serve the few at the expense of the many, while the other promotes a new consciousness of what it means to be human on this beautiful, fragile planet. This powerful book inspires and empowers actions that manifest an awakening to our collective ecosystem and the rebirth of humanity-an ECOrenaissance.” -Marci Zaroff, ECOlifestyle pioneer/serial entrepreneur and founder of ECOfashion brands Under the Canopy and Metawear “I loved Confessions of an Economic Hit Man. Ten years ago it exposed the real story. The New Confessions tells the rest of that story-the terrible things that have happened since and what we all can do to turn a death economy into a life economy.” -Yoko Ono “The New Confessions is an amazing guide to co-creating a human presence on our planet that honors all life as sacred. It exposes our past mistakes; offers a vi...

-Titulo Original : Leading From The Emerging Future From Ego-system To Eco-system Economies-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review “A watershed! An inspiring, practical weaving of the inner and outer dimensions of the systemic changes so many around the world are now working toward.” -Peter Senge, Senior Lecturer, MIT Sloan School of Management; Founding Chair, Society for Organizational Learning; and author of The Fifth Discipline “Scharmer and Kaufer have succeeded in writing the book that has the potential to transform civilization from one based on a rapacious, ego-driven economics to a viable, ecological, awareness-based model. This is a must-read for anyone who cares. It may well be the single most important book you ever read.” -Arthur Zajonc, President, Mind and Life Institute, and author of Meditation as Contemplative Inquiry “Scharmer and Kaufer provide a creative and practical approach to shifting our economies. I see business as a movement, and this book shares that movement with the world, offering us inspiration to tap into the deeper levels of our humanity and urging us to transform the crises of our times.” -Eileen Fisher, founder, Eileen Fisher, Inc. “The shift to an eco-system economy is emerging everywhere around us. Otto’s and Katrin’s clarity in identifying that this shift requires change-makers to expand our thinking from the head to the heart has helped me to be more intentional in designing processes to awaken the hearts of entrepreneurs everywhere. This is a necessary condition for the emergence of the new economy.” -Michelle Long, Executive Director, Business Alliance for Local Living Economies “The purpose of business is to enhance the well-being of society. The 4.0 framework for transforming capitalism matters because it addresses a blind spot in our current discourse: how to create institutional innovations that could shift our economy from ego- to eco-system awareness at the scale of the whole.” -Guilherme Peirao Leal, founder and Cochairman, Natura Cosmeticos We have entered an age of disruption. Financial collapse, climate change, resource depletion, and a growing gap between rich and poor are but a few of the signs. Otto Scharmer and Katrin Kaufer ask, why do we collectively create results nobody wants? Meeting the challenges of this century requires updating our economic logic and operating system from an obsolete “ego-system” focused entirely on the well-being of oneself to an eco-system awareness that emphasizes the well-being of the whole. Filled with real-world examples, this thought-provoking guide presents proven practices for building a new economy that is more resilient, intentional, inclusive, and aware. About the Author Otto Scharmer is a senior lecturer at the Massachusetts Institute of Technology and cofounder of the Presencing Institute and the Global Wellbeing and Gross National Happiness Lab. He is the author of Theory U and a coauthor of Presence. Katrin Kaufer is research director at the Presencing Institute and a research fellow with the MIT CoLab. Excerpt. © Reprinted by permission. All rights reserved. LEADING FROM THE EMERGING FUTUREFrom Ego-System to Eco-System EconomiesBy Otto Scharmer, Katrin KauferBerrett-Koehler Publishers, Inc.Copyright © 2013 Otto Scharmer and Katrin KaeuferAll rights reserved.ISBN: 978-1-60509-926-2ContentsIntroduction: Breathing Life into a Dying System...........................11 On the Surface: Symptoms of Death and Rebirth............................272 Structure: Systemic Disconnects..........................................443 Transforming Thought: The Matrix of Economic Evolution...................674 Source: Connecting to Intention and Awareness............................1415 Leading the Personal Inversion: From Me to We............................1526 Leading the Relational Inversion: From Ego to Eco........................1747 Leading the Institutional Inversion: Toward Eco-System Economies.........1918 Leading from the Emerging Future: Now....................................239Acknowledgments.......

-Titulo Original : A Complaint Is A Gift Using Customer Feedback As A Strategic Tool-Fabricante : Berrett-Koehler Publishers-Descripcion Original: A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-in fact, they’re your best bargain in market research. Customer complaints can give businesses a wake-up call when they’re not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers-even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies. Review “Barlow and Møller reveal why a complaining customer can be a company’s most valuable asset. And they show you exactly how to get your customer back, win a lot more business, and garner positive testimonials. If success in business is important to you, you want to read this book!” -Ron Kaufman, author and Founder of UP Your Service! College “For businesses spending an ever-increasing amount of money researching customers’ expectations, this book is a breath of fresh air. This book could have been aptly titled ‘Converting Common Sense into Business Cents.’ ” -Paul Clark, General Manager, Customer Services, Country Energy, Australia “A Complaint Is a Gift provides a great means for explaining how a company can provide service excellence and handle complaints through improved customer relationships, which ultimately will increase revenue and satisfaction.” -Thom Ray, General Manager, British Telecom “Everything seems so complex these days. But Barlow and Møller have taken a tough issue and made it accessible, not only in the world of business, but also in our personal lives. I will never experience a complaint as destructive again.” -Russ Volckmann, PhD, Publisher and Editor, Integral Leadership Review “In the convenience store business, after speed of delivery, service is everything. A Complaint Is a Gift drills down to the conditions necessary to make service recovery happen on a consistent basis.” -Lee Barnes, President, Family Fare Convenience Stores “This book provides an inspirational attitude shift for service employees, a how-to formula for service recovery when faced with tough complaints, and a managerial makeover.” -Rick Brandon, coauthor of Survival of the Savvy “This book treats service recovery as an art. The true test of a great brand is to lever- age the opportunity to forge a new customer relationship. Through a careful blend of analytics, business creativity, and examples, these pages will convince you that complaints truly are gifts!” -Mike English, Vice President, Customer Contact Centers, Starwood Hotels & Resorts Worldwide, Inc. “This book’s concept is a mind-set that we at Royal Plaza on Scotts, Singapore have adopted to complement our brand promise. We have ingrained its importance among all our staff to be genuinely grateful for our guests’ feedback, whether favor- able or not.” -Pat...

-Titulo Original : The Referral Of A Lifetime Never Make A Cold Call Again!-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Your Best Prospects Are Referred Prospects! Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden rule in business-putting the relationship with your customer first, rather than just making the sale. This second edition adds a technique for creating a profile of your ideal customer and explains how to reach the tipping point on online reviews and testimonials so you can expand your business 24/7. Your customers, colleagues, and friends already know every new contact you will ever need to succeed. When you apply Tim Templeton’s system, they will naturally refer those potential new customers to you. Review “If you’re ready to boost your sales and have ’em rock to the top, read and use this book.” -Mark Victor Hansen, coauthor of the #1 New York Times bestselling Chicken Soup for the Soul series “Tim has done it again . . . this new edition of The Referral of a Lifetime is so full of wisdom and relationship truths. In a world where we’re buried in noise from email, social media, and technology, it is even more important to go back and focus on people, building trust and focusing on the individuals who will help us grow as we build meaningful connections. This book is even more of a necessity today and Tim nails it!” -Thomas Gay, CEO, Refer “The huge moneymaking power of a top-notch referral system is one of the last great untapped ‘secrets’ in business. Dont believe me? When was the last time a company you really liked asked you for a referral? With this book Templeton has done us all a huge favor by turning on the lightbulb and showing us exactly how to cash in. It’s a total game changer. Now it’s up to us to slap our forehead, wonder how much more money we could have been making-and then ‘sin no more!’” -Richard Rossi, CEO, The National Academies “If you’re looking for success and think something is missing, perhaps you’re really seeking a life of significance. By following the steps in Tim Templeton’s book, The Referral of a Lifetime, you’ll find the path to both success and significance. It’s an important book regardless of your age or stage in life; don’t miss it!” -Phyllis Hennecy Hendry, President and CEO, Lead like Jesus “As a financial services wholesaler with thirty-five years of experience, I witnessed the profound impact the first edition of The Referral of a Lifetime had on the thousands of financial advisors who adopted and executed Templeton’s referral strategies. This new edition is even more relevant and allows all those in our industry who implement its processes to take their game to the next level!” -Lou Tumolo, author of Consigliere “For anyone in sales-and who isnt?-the dreaded work is the continuous search for new business. Tim Templeton’s book, The Referral of a Lifetime, takes all the sweat, tears, and frustration out of that. Here you have a step-by-step system to create the dream-a continuous flow of referrals! I found the five combinations to unlock those referrals a fantastic process to get the whole system going. I was reminded of the importance of online reviews and his very simple Relationship Development Program. Normally I find the appendices of books to be somewhat useless, but Tim’s appendix is a treasure. There you have outlined a complete plan to implement the excellent system. I would highly recommend this book to anyone, whether you are starting out or a more seasoned campaigner like me. It is a treasure trove of great, practical, and implementable strategies.” -John Murphy, John Murphy International “The principles taught in the first edition of The Referral of a Lifetime deeply impacted how I’ve approached relationships and business over t...

-Titulo Original : Theory U Leading From The Future As It Emerges-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Access the deepest source of inspiration and vision We live in a time of massive institutional failure that manifests in the form of three major divides: the ecological, the social, and the spiritual. Addressing these challenges requires a new consciousness and collective leadership capacity. In this groundbreaking book, Otto Scharmer invites us to see the world in new ways and in so doing discover a revolutionary approach to learning and leadership. In most large systems today, we collectively create results that no one wants. What keeps us stuck in such patterns of the past? It’s our blind spot, that is, our lack of awareness of the inner place from which our attention and intention originate. By moving through Scharmer’s U process, we consciously access the blind spot and learn to connect to our authentic Self-the deepest source of knowledge and inspiration. Theory U offers a rich diversity of compelling stories, examples, exercises, and practices that allow leaders, organizations, and larger systems to cosense and coshape the future that is wanting to emerge. This second edition features a new preface in which Scharmer identifies five transformational trends and describes U process case stories around the world. There are also eight color drawings by Kelvy Bird that capture U journey applications and illustrate the concepts in the book, as well as new resources for applying the principles and practices. Review “Scharmer’s Theory U model of how to open our mind, emotions, and will to moments of discovery and mutual understanding is profound and much needed.” -Edgar Schein, Sloan Fellows Professor of Management Emeritus, MIT Sloan School of Management “The impact of the Theory U method on our organization is remarkable, but even more important is the amazing personal growth many leaders have experienced. Scharmer’s work has allowed them to experience a new approach to the world.” -Marcia Marsh, Chief Operating Officer, World Wildlife Fund “Theory U offers a unique integral perspective combined with a practical approach to addressing the megaissues facing our world today.” -Jack Jacometti, Director, Institute for Integrated Economic Research “This book is an inspiration. It gives definition to the mystery of the creative process.” -Eileen Fisher, founder and Chief Creative Officer, Eileen Fisher Inc. About the Author C. Otto Scharmer is a senior lecturer at the Massachusetts Institute of Technology and the founding chair of the Presencing Institute. He is faculty chair of MIT’s IDEAS program; visiting professor at Tsinghua University, Beijing; and a cofounder of the Global Wellbeing and Gross National Happiness Lab, which links innovators from Bhutan, India, China, Brazil, Europe, and the United States to prototype profound innovations in government, business, education, and civil society. He is the coauthor of Leading from the Emerging Future and Presence. Foreword author Peter Senge is a senior lecturer at the Massachusetts Institute of Technology. He is also founding chair of the Society for Organizational Learning North America and the coauthor of the bestselling book, The Fifth Discipline...

-Titulo Original : Unequal Protection How Corporations Became People - And How You Can Fight Back-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Unequal taxes, unequal accountability for crime, unequal influence, unequal control of the media, unequal access to natural resources-corporations have gained these privileges and more by exploiting their legal status as persons. How did something so illogical and unjust become the law of the land? Americans have been struggling with the role of corporations since before the birth of the republic. As Thom Hartmann shows, the Boston Tea Party was actually a protest against the British East India Company-the first modern corporation. Unequal Protection tells the astonishing story of how, after decades of sensible limits on corporate power, an offhand, off-the-record comment by a Supreme Court justice led to the Fourteenth Amendment-originally passed to grant basic rights to freed slaves-becoming the justification for granting corporations the same rights as human beings. And Hartmann proposes specific legal remedies that will finally put an end to the bizarre farce of corporate personhood. This new edition has been thoroughly updated and features Hartmann’s analysis of two recent Supreme Court cases, including Citizens United v. Federal Election Commission, which tossed out corporate campaign finance limits. Review “If you wonder why and when giant corporations got the power to reign supreme over us, here’s the story.” -Jim Hightower, national radio commentator and author of Swim Against the Current “Beneath the success and rise of American enterprise is an untold history that is antithetical to every value Americans hold dear. This is a seminal work, a godsend really, a clear message to every citizen about the need to reform our country, laws, and companies.” -Paul Hawken, coauthor of Natural Capitalism and author of The Ecology of Commerce Hartmann combines a remarkable piece of historical research with a brilliant literary style to tell the grand story of corporate corruption and its consequences for society with the force and readability of a great novel. -David C. Korten, author of When Corporations Rule the World and Agenda for A New Economy About the Author Thom Hartmann is the nation’s leading progressive talk radio host, heard on over a hundred stations, as well as on XM and Sirius radio, and seen on live nationwide television via the Free Speech TV network. He is the bestselling author of eighteen books, including Threshold, Screwed, and Cracking the Code. Excerpt. © Reprinted by permission. All rights reserved. The Battle to Save Democracy It’s really a wonder that I haven’t dropped all my ideals, because they seem so absurd and impossible to carry out. Yet I keep them, because in spite of everything I still believe people are really good at heart. -Anne Frank, from her diary, July 15, 1944 ON SEPTEMBER 2, 2009, THE TRANSNATIONAL PHARMACEUTICAL GIANT Pfizer pled guilty to multiple criminal felonies. It had been marketing drugs in a way that may well have led to the deaths of people and that definitely led physicians to prescribe and patients to use pharmaceuticals in ways they were not intended. Because Pfizer is a corporation-a legal abstraction, really-it couldn’t go to jail like fraudster Bernie Madoff or killer John Dillinger; instead it paid a $1.2 billion “criminal” fine to the U.S. government-the biggest in history-as well as an additional $1 billion in civil penalties. The total settlement was more than $2.3 billion-another record. None of its executives, decision-makers, stockholders/owners, or employees saw even five minutes of the inside of a police station or jail cell. Most Americans don’t even know about this huge and massive crime. Nor do they know that the “criminal” never spent a day in jail. But they do know that in the autumn of 2004, Martha Stewart was convicted of lying to investigators about her sale of stock in another pharmaceutical company. Her crime cost nobody their life, but she famously was escorted off to a women’s prison. Had...

-Titulo Original : Negotiating The Impossible How To Break Deadlocks And Resolve Ugly Conflicts (without Money Or Muscle)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review “Easily the best negotiation book I have ever read. If you are involved in high-stakes negotiation, Negotiating the Impossible will give you actionable nonintuitive ideas that will positively impact your future.” - Bill Gurley, venture capitalist and General Partner, Benchmark “Packed with practical principles and illustrated with compelling examples, Negotiating the Impossible is one of the most useful and enjoyable negotiation books you will ever read!” - William Ury, coauthor of Getting to Yes “Negotiating the Impossible delivers on its promise. By using historically significant, seemingly intractable negotiations as examples, Malhotra provides practical lessons for the everyday negotiations in your life-including the three surprising ‘levers’ at your service when the use of force is not a viable option. This book is magic for any deal maker.” - Daniel H. Pink, author of Drive and To Sell Is Human “Deepak Malhotra has done what few others could do: he draws upon the lessons of history to demonstrate that even the worst conflicts can be resolved. This book is especially significant because it gives both the inspiration and the tools you need to tackle extremely difficult negotiations.” - David Gergen, Senior Political Analyst, CNN; adviser to four US presidents; and Codirector, Center for Public Leadership, Harvard Kennedy School “If you want the best advice on how to negotiate when it looks like a deal can’t be done, then Negotiating the Impossible is a must. It’s filled with great strategies you can immediately put to use in your business and personal lives. It’s also an extremely entertaining, thought-provoking book that you won’t want to put down.” - Tyra Banks, CEO, TYRA Beauty, and creator of America’s Next Top Model “If only we could lock the world’s leaders in a room to read this book. Professor Malhotra’s analysis of how negotiators can achieve the best possible outcomes for all sides is revelatory. It also starkly highlights what’s missing in current negotiations-whether on refugees, on peace in Syria, or on Eurozone debt. This is a must-read for all practitioners of politics and public service.” - Ngaire Woods, Founding Dean, Blavatnik School of Government, University of Oxford, and adviser to the IMF Board, UNDP’s Human Development Report, and Commonwealth Heads of Government “Professor Malhotra is a rare academic with real expertise in the world of negotiation and diplomacy. He gets his hands dirty and has worked behind the scenes on some of the most difficult negotiations of our time. Professor Malhotra sees what others don’t see-and he has written it all down in Negotiating the Impossible.” - Jonathan Powell, former Chief of Staff to Tony Blair; chief British negotiator on Northern Ireland; founder of Inter-Mediate; and author of Talking to Terrorists “Negotiating the Impossible is a tour de force. Professor Malhotra is both a leading academic and an amazing storyteller; he has also been in the trenches and knows firsthand what it takes to tackle even the most difficult of situations. Whether you’ve done one deal or a hundred, this book will change how you negotiate. I will be giving it to everyone on my team.” - Vinod Khosla, venture capitalist and founder of Khosla Ventures Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power or other resources to work with. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra identifies three broad approaches for breaking deadlocks and resolving conflicts, and draws out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting of the US Co...

-Titulo Original : Infinite Vision How Aravind Became The Worlds Greatest Business Case For Compassion (bk Business)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review (...)This thought-provoking story of Dr. V and the Aravind Eye Care System should be required reading for current and future business and charity leaders. Only by breaking down the false separation between business practices and community needs will our societies prosper. -- Dr. Pamela Hartigan, Author, The Power of Unreasonable People If you aspire to combine entrepreneurship and innovation with higher life purpose then there can be no better guide than Infinite Vision and the life of Doctor V. But beware. Once ensnared it will be impossible to escape! - Tim Brown, CEO, IDEO, Author of Change By Design (..)Rich with lessons that come to life through the vivid personalities of Aravinds torchbearers -- their insights on leadership and management forge a path forward for the social as well as corporate sectors. An important and compelling read.-- V. Kasturi Rangan, Co-chair of The HBS Social Enterprise InitiativeA stirring account of how one mans faith and pragmatism healed millions. Infinite Vision is a powerful reminder that any of us can overcome the most severe of obstacles, and rise to unparalleled heights of spiritual and practical achievement. - Huston Smith, Author, The Worlds ReligionsInfinite Vision offers a lucid and moving account of the Aravind story, while detailing its greatest lesson to the world: Compassion, when focused with clear goals, thoughtful strategies and sound management practices, can yield incredible results. - Steve Hilton, President and CEO, Conrad N. Hilton Foundation When a crippling disease shattered his lifelong ambition, Dr. Venkataswamy (better known as Dr. V) chose an impossible new dream: to cure the world of blindness. The tiny clinic he founded in India defied conventional business logic and is now the largest provider of eye care on the planet. At Aravind, patients choose whether to pay or not. Millions are treated for free, yet the organization remains stunningly self-reliant. Serving everyone from penniless farmers to the president, it delivers world-class outcomes at a hundredth of what similar services cost providers in advanced nations. Its model is emulated by organizations everywhere from Rwanda to San Francisco. Drawing inspiration from spirituality, and of all things, fast food franchises, Dr.V and his team (which now includes 21 ophthalmologists across three generations of his family) have created a global phenomenon. Infinite Vision is the first book to probe Aravinds history for the distinctive practices and values that unleashed its improbable success. It reveals the power of a model that integrates innovation with empathy, service with business principles, and inner change with outer transformation. It shows how choices that seem naive or unworkable, can, when executed with wisdom and integrity, yield powerful results - results that light the eyes of millions From the Back Cover THE WISDOM OF AN IMPOSSIBLE ORGANIZATION Again, may I say, how profoundly I admire your work and how deeply gratifying it is for me to hear that you appreciate mine. --PETER F. DRUCKER in a letter to Aravinds founder, Dr.V When a crippling disease shattered his lifelong ambition, Dr. Venkataswamy (better known as Dr. V) chose an impossible new dream: to cure the world of blindness. The tiny clinic he founded in India defied conventional business logic and is now the largest provider of eye care on the planet. At Aravind, patients choose whether to pay or not. Millions are treated for free, yet the organization remains stunningly self-reliant. Serving everyone from penniless farmers to the president, it delivers world-class outcomes at a hundredth of what similar services cost providers in advanced nations. Its model is emulated by organizations everywhere from Rwanda to San Francisco.Infinite Vision uncovers the radical principles behind Aravinds baffling success. Charged with profound insights and stories, it draws reader...

-Titulo Original : Win Every Day Proven Practices For Extraordinary Results (the High Performance Series)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Great ideas dont matter if you cant execute--bestselling leadership expert Mark Miller offers a proven, research-based method for creating workplaces where everyone performs at the highest level.All high performance organizations have one thing in common: execution. The men and women who work there sustain performance at seemingly otherworldly levels of precision, accuracy, and consistency. In the fifth and final book of Mark Millers High Performance series, he uses his trademark business fable format to show how any organization can cultivate the kind of everyday habits that yield extraordinary results. Miller tells the story of Blake Brown, a CEO who learns how to help his team to consistently excel at execution from a perhaps unlikely source: his sons high school football coach. The story is fictional, but the principles and practices are very real, derived from years of research led by a team from Stanford University. Miller and his team interviewed leaders and employees from numerous world-class organizations, including the Navy SEALS, Starbucks, Apple, Southwest Airlines, the Seattle Seahawks, Mayo Clinic, Cirque du Soleil, and more. The lessons learned were then field-tested with over seventy businesses employing over 7,000 people. Miller gives you proven tools to release the untapped potential in your people, create a strong competitive advantage, and win not just on game day but every day. Review “Mark Miller teaches profound leadership principles, and Win Every Day is no exception! It is both memorable and inspiring. I recommend this book to any experienced or aspiring leader who wants to create results!” -Chris McChesney, coauthor of the Wall Street Journal #1 bestseller The 4 Disciplines of Execution and Global Practice Leader for Execution, FranklinCovey “This simple narrative offers real human-centered insights about the daily practice of execution, avoiding the banal ‘just do it’ platitudes and overgeneralized Six Sigma jargon that today fill our bookshelves. While dramatically improving execution in a company or personally can be an overwhelming challenge, Mark’s down-to-earth and often emotional story provides us with a tangible step-by-step model worth following.” -Michael Barry, Adjunct Professor, Mechanical Engineering, Stanford University “An important lesson our church has learned over the years is that big vision and proper planning amount to little more than words on paper if we don’t excel at execution. Win Every Day has provided a clear pathway to follow as we seek to accomplish our mission and see our vision realized. Every organization and team should integrate the wisdom in this book into their culture.” -Shane Duffey, Lead Pastor, NewSpring Church “As someone who is in the thick of running my own company, I believe Win Every Day is an invaluable resource for leaders and entrepreneurs. Based on extensive research but told in an easy story format, I finished it in one sitting and walked away with a new commitment (and new ideas) for how my team can execute our way into excellence and impact for those we serve across the globe. Mark teaches us how to back up our wow with the how.” -Liz Bohannon, founder of Sseko Designs and author of Beginner’s Pluck “We were all created to be a part of something greater than ourselves. Mark Miller lays out a game plan for you to create a better version of yourself and others. The principles described in this book have helped Clemson football and many other high performing teams, organizations, and individuals achieve higher levels of success.” -Milt Lowder, founder and CEO, Synergy Group, and Performance Psychologist, Clemson Football “Greatness doesn’t just happen. You have to choose it every day. Win Every Day is Mark Miller’s playbook for the flawless execution that marks a truly great company. Read the book, and take your place among the most elite organizations on the planet.” -Michael Hyatt, bestselling author...

-Titulo Original : Overcoming Bias Building Authentic Relationships Across Differences-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Control, Conquer, and Prevail! Everybody’s biased. The truth is, we all harbor unconscious assumptions that can get in the way of our good intentions and keep us from building authentic relationships with people different from ourselves. Tiffany Jana and Matthew Freeman use vivid stories and fun (yes, fun!) exercises and activities to help us reflect on our personal experiences and uncover how our hidden biases are formed. By becoming more self-aware, we can control knee-jerk reactions, conquer fears of the unknown, and prevail over closed-mindedness. In the end, Jana and Freeman’s central message is that you are not the problem-but you can be the solution. Review “Tiffany Jana and Matthew Freeman take a tough issue that almost immediately raises everyone’s defenses and break it down in simple and practical ways. They explore simple steps to overcoming bias tailored to individuals and small groups. Just as we want to improve our appearance, attitude, or prospects for success, we can improve our ability to engage with others without the blinders of bias blocking our path.” -Senator Tim Kaine “This wonderful book encouraged me to look inside and be honest about biases that I didnt even realize I had. Overcoming Bias gives me hope that the biases that separate people can be changed if were willing to put in the work. With all the discord in the world today, this is the right message at the right time.” -Helayne Spivak, Director, Virginia Commonwealth University Brandcenter About the Author Tiffany Jana is the founder and CEO of TMI Consulting. TMI’s clients include the German Marshall Fund of the United States, the YMCA, the Robins Foundation, and Virginia Commonwealth University. She was named one of Diversity Journal’s 2013 “Women Worth Watching” and was one of three finalists for the National Association of Women Business Owners’ 2014, 2015, and 2016 Entrepreneur of the Year award. Matthew Freeman is the cofounder and senior executive consultant at TMI Consulting. He has worked with groups including the National Institutes of Health, the United States Congress, and Initiatives of Change as faculty for their Trustbuilding fellowship in Caux, Switerland He has also worked with dozens of non-profits, religious institutions and banks across the United States...

-Titulo Original : Synchronicity The Inner Path Of Leadership-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Leadership is about creating new realities. In this new edition, leaders will learn how to use the power of synchronicity to manifest new realities into their organizations and unlock wisdom and creativity. We’ve all had those perfect moments--when things come together in an almost unbelievable way, when events that could never be predicted, let alone controlled, remarkably seem to guide us along our path. Carl Jung called this phenomenon synchronicity: “a meaningful coincidence of two or more events, where something other than the probability of chance is involved.” In this book, Joseph Jaworski argues that understanding the interconnectedness of all things and pursuing a deep commitment within that understanding will enable you to consciously take advantage of synchronicity, creating the conditions for predictable miracles. Jaworski shares the story of his own escape from an inauthentic life and his journey to a deeper understanding of leadership. Leadership, he discovered, has more to do with our being-our total orientation of character and consciousness-than with what we do. He examines three fundamental shifts of mind that frees us to seek out the power of synchronicity. Review “A deeply personal and moving narrative that opens up new vistas on compassion, commitment, and connectedness-and hence on leadership.” -James MacGregor Burns, Pulitzer Prize-winning presidential biographer and Woodrow Wilson Professor of Government, Emeritus, Williams College “An insightful, profound, and readable contribution to understanding the personal side of leadership.” -Rosabeth Moss Kanter, Ernest L. Arbuckle Professor of Business Administration, Harvard Business School, and author of SuperCorp “An unusually thoughtful exploration of the ‘inner’ aspects of leadership, particularly in the business arena, surfaces in Joseph Jaworski’s Synchronicity. Eschewing easy answers and ten-point plans to success, presenting the insights he has garnered from forward-looking thinkers including David Bohm and Rupert Sheldrake, Jaworski offers a searching and wise brief that deserves to be read in boardrooms everywhere.” -Publishers Weekly “Synchronicity is an intensely personal and compelling book. As I reeled from Jaguars to mountaintops to oil companies and a rare window on history, I was grateful that Joe Jaworski let us travel with him on ‘the inner path of leadership.’” -Frances Hesselbein, President and CEO, Leader to Leader Institute “From seemingly simple early chords, this book develops into a prophetic symphony by its conclusion.” -M. Scott Peck, author of The Road Less Traveled “Synchronicity is a book that anyone serious about leadership will have to read.” -Peter Senge, author of The Fifth Discipline “Synchronicity illustrates that leadership is about the release of human possibilities, about enabling others to break free of limits-created organizationally or self-imposed. Although this book describes the author’s personal journey, it contains profound messages about organizational learning and effectiveness.” -Phil Carroll, President and CEO Emeritus, Shell Oil Company “Written from the heart as well as the head, Synchronicity is the story of one man’s journey toward the place we all must go in the century ahead. Jaworski’s life demonstrates that the immense cultural and institutional change that a livable future demands can begin anytime, anywhere, in anyone, even those who have benefited greatly from the old order of things.” -Dee W. Hock, founder and President and CEO Emeritus, Visa International “Jaworski’s personal search for insight and inspiration is told so compellingly that the reader hardly notices how deep is the philosophy of leadership it conveys-and how broadly relevant to leaders in every domain.” -Harlan Cleveland, former President, World Academy of Art and Science “I’ve spent my life writing about a new way to think and to be. Joe Jaworski has spent his living it. His d...

-Titulo Original : Diversity Beyond Lip Service A Coaching Guide For Challenging Bias-Fabricante : Berrett-Koehler Publishers-Descripcion Original: LaWana Harris has opened this coachs eyes to the power of coaching practices to create new paths for diversity and inclusion work--whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all. --Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the worldThe ugly truth about diversity is that some people worry they must give up their power for others to have a chance. LaWana Harriss Inclusion Coaching method helps people realize that sharing power isnt the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter--people believe in diversity until they feel that they have to give something up. How do we talk them through this shift?LaWana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and self-work necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harriss six-stage COMMIT model--Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts--provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality. Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to do inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging. Review “Diversity Beyond Lip Service makes a good read for all concerned with the question of human training, leadership development, and organizational change. It challenges us to think about diversity in more concrete ways to ensure transformative change in organizational leadership and within institutional structures. At the heart of diversity is addressing the power and structural issues of critical engagement of ideas, beliefs, practices, and social action. The book’s major strength is the focus on concrete and actionable practices to realize the hopes and dreams of genuine inclusion and diversity.” -George J. Sefa Dei, Professor of Social Justice Education, Ontario Institute for Studies in Education, University of Toronto, and Fellow, Royal Society of Canada “Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias provides a clear, powerful guide through what a growing number of us in the coaching profession believe is imperative to our survival and relevance as a profession. To provide the service to our clients that we claim, we must do our own work to become aware of our personal and organizational blind spots and biases in the complex realm of diversity and inclusion. Through many powerful examples, and with a very calm, incontrovertible voice, La’Wana Harris has made the intersection between coaching and inclusion work crystal clear. Bravo!” -Halli MacNab, PCC, President, Association of Coach Training Organizations, and C.O.O., Accomplishment Coaching “La’Wana Harris has opened this coach’s eyes to the power of coaching practices to create new paths for diversity and inclusion work-whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all.” -Marshall Goldsmith, Thinkers50 #1 Executive Coach and two-time #1 Leadership Thinker in the World “Diversity Beyond Lip Service is a wonderful guide to diversity and inclusion for intelligent, caring human beings and their organizations. La’Wana Harris wants us to understand that inclusivity is everyone’s responsibility. There’s no shaming or finger...

-Titulo Original : Talent Magnet How To Attract And Keep The Best People (the High Performance Series)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: What Does Top Talent Really Want?More than vision, strategy, creativity, marketing, finance, or even technology, it is ultimately people that determine organizational success. Thats why virtually every organization wants more top talent. But do you know what theyre looking for? It might not be what you think! Talent Magnet will show you how to attract and keep great people. Review “The war for talent is on, and many good leaders and organizations are really struggling. Talent Magnet presents a terrific approach that is both insightful and actionable-born out of firsthand research and told through a readable and relatable story. I read it straight through.” -Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and coauthor of Smart Trust “People drive your success more than anything else, and Mark Miller shows us how to attract the best of them to your company.” -Randy Street, New York Times bestselling coauthor of Who “Mark provides a pragmatic approach to the art of attracting and retaining top talent by inviting us to step back and connect with hearts and minds. A must-read for leaders who are looking to transform organizational talent and performance across all generations and industries.” -Candice L. Saunders, President and CEO, WellStar Health System “Great people are going to work somewhere-why not for you? Talent Magnet will show you how to attract the people every organization wants. Read it to take your team and organization to the next level.” -Jon Gordon, bestselling author of The Power of Positive Leadership “In the area of work and talent, one concern has risen to the top-the battle for talent. In Talent Magnet, Mark Miller masterfully takes you through two journeys of discovery that merge to offer the reader unique insights from both sides of the top talent coin.” -Louis Richardson, Chief Storyteller, Watson Customer Engagement, IBM About the Author Mark Miller started his Chick-fil-A career in 1977 working as an hourly team member. In 1978, he joined the corporate staff as the sixteenth employee--he divided his time between the warehouse and mailroom. Since then, Mark has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, Organizational Effectiveness, and Leadership Development. Marks desire to encourage and equip leaders has taken him around the globe. His writing has reached around the world as well. Today, there are over 1 million copies of his books in print in twenty-five languages...

-Titulo Original : Positive Leadership Strategies For Extraordinary Performance-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review Praise for the First Edition“This accessible and uplifting book translates years of social science research into actionable guidelines for leaders who wish to make a positive difference in the world.”-Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School“As innovation, knowledge work, and the stress of global competition become increasingly important features of exceptional organizations, the practice of positive leadership becomes especially relevant. This book is well-worth the quick read and can serve as a valued companion as you generate your own positively deviant performance.”-Sam Farry, Graziadio Business Review, Pepperdine University“Positive Leadership brilliantly advances the argument for and validation of tangible strategies for creating extraordinary organizations. This work is comprehensive, well-documented, compelling, and insightful and represents a genuine contribution to the field.”-Jim Loehr, EdD, CEO and Chairman, Human Performance Institute NEW EDITION, REVISED AND UPDATED Beyond Success Positive Leadership shows how to reach beyond ordinary success to achieve extraordinary effectiveness, spectacular results, and what Kim Cameron calls “positively deviant performance”-performance far above the norm. Citing a wide range of research in organizational behavior, medical science, and psychology as well as real-world examples, Cameron shows that to achieve exceptional success, leaders must emphasize strengths rather than simply focus on weaknesses; foster virtuous actions such as compassion, gratitude, and forgiveness; encourage contribution goals in addition to achievement goals; and enable meaningfulness in work. In this concise, inspiring, and practical guide, Cameron describes four positive leadership strategies, lays out a proven process for implementing them, and includes a self-assessment instrument. This second edition has been updated throughout with new research findings and new ideas for implementing positive leadership. About the Author Kim Cameron is William Russell Kelly Professor of Management and Organizations at the University of Michigan and cofounder of the Center for Positive Organizational Scholarship. He is coauthor or co-editor of fourteen books, including Developing Management Skills, Positive Organizational Scholarship, and Making the Impossible Possible. Excerpt. © Reprinted by permission. All rights reserved. POSITIVE LEADERSHIPStrategies for Extraordinary PerformanceBy Kim CameronBerrett-Koehler Publishers, Inc.Copyright © 2012 Kim CameronAll right reserved.ISBN: 978-1-60994-566-4ContentsPreface................................................ix1 Positive Leadership..................................12 Positive Climate.....................................253 Positive Relationships...............................454 Positive Communication...............................655 Positive Meaning.....................................856 Implementing Positive Strategies.....................1037 Developing Positive Leadership.......................121References.............................................139Index..................................................151About the Author.......................................159Chapter OnePositive Leadership As of this writing, more than 70,000 books on leadership are currently in print. Why would anyone want to produce one more? It is because the vast majority of these leadership books are based on the prescriptions of celebrated leaders recounting their own experiences, convenience samples of peoples opinions, or storytellers recitations of inspirational examples. This book is different. It relies wholly on strategies that have been validated by empirical research. It explains the practical approaches to leadership that have emerged from social science research. Because these strategies are not commonly practiced, this book provides some unusual but prag...

-Titulo Original : The Secret Of Teams What Great Teams Know And Do-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Teams are critical to the success of every organization. Departmental, interdepartmental, cross-functional, ad hoc, task-specific-teams do everything from planning the office party to setting the annual budget to establishing performance goals. But what separates the teams that really deliver from the ones that simply spin their wheels? What is the secret of high-performance teams? As he did in The Secret, Mark Miller uses a compelling business fable to reveal profound yet easily grasped truths that can dramatically transform any organization. Debbie Brewster, the heroine of The Secret, has been promoted and is now struggling with taking her new team to the next level. Her old mentor, Jeff Brown, the company’s CEO, sends her out to find the secret of teams. On her journey she learns from three very different teams-the Special Forces, NASCAR, and a local restaurant. Debbie and her team discover the three elements that all successful teams have in common. But that’s just the beginning. The devil is in the details, as the story of Debbie’s efforts to actually implement the three elements shows. You’ll learn how to change entrenched ways of thinking and acting, what you have to do to optimize each of the three elements of a successful team, how to measure your progress, and more. Creating high-performance teams does more than just give your organization a competitive advantage. It can be a performance multiplier that significantly improves results while honoring and developing people. It may be the ultimate win-win-win that your organization is seeking. Review “Let this book inspire you and your team to give your management, shareholders, vendors, partners, and customers more than they expect. Whether you’re part of a huge corporation, a not-for-profit organization, or a small company with just a few employees, apply the principles and practices in The Secret of Teams to make your workplace come alive!” -from the foreword by Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level “One parable, well told, is worth a thousand rules. In this parable Mark deftly captures how he and his colleagues at Chick-fil-A have managed to tap into the very essence of what allows teams to become the best version of themselves-great talent, incredible skills, and a tight sense of community. If you are seeking the same for your own team or business, read The Secret of Teams.” -Marcus Buckingham, New York Times bestselling author of First, Break all the Rules and Now, Discover Your Strengths “No one understands the importance of culture and teamwork more than the folks at Chick-fil-A. They’re flat out one of the best companies in the world. Mark Miller shares some of their secrets in this remarkable business fable.” -Patrick Lencioni, President, The Table Group, and author of The Five Dysfunctions of a Team “Mark Millers fine book is a must if you want to take your team from good to great. Written in a very simple, clear, and concise manner, The Secret of Teams distills complicated management theory into easily digestible bite-size pieces. I recommend this book for everyone who is leading a team or will soon lead a team.” -General Charles Krulak, 31st Commandant of the US Marine Corps and President, Birmingham-Southern College “Teamwork is still the ultimate competitive advantage. The Secret of Teams will help you take your team to the next level. When a team is not firing on all cylinders, everyone on the team knows that. How is your team doing? Teams don’t fail because they want to fail; they fail because they don’t know how to succeed. Let Mark Miller show your team how to succeed.” -Matthew Kelly, New York Times bestselling author of The Dream Manager and Off Balance “Mark offers unique experience and insight into how teams perform and what it takes to get more out of teaming efforts.” -Jon Katzenbach, Senior Partner, Booz & Company, coauthor of The Wisdom of Teams,and auth...

-Titulo Original : The B Corp Handbook, Second Edition How You Can Use Business As A Force For Good-Fabricante : Berrett-Koehler Publishers-Descripcion Original: The B Corp Handbook shows that an economic agenda that serves peoples needs while respecting planetary boundaries is compatible with, and ultimately even necessary for, financial success. -Paul Polman, CEO, Unilever B Corps are a global movement of more than 3,300 companies in 70 countries--like Patagonia, Ben & Jerrys, Kickstarter, Danone North America, and Eileen Fisher--that are using the power of business as a force for good. B Corps have been certified to have met rigorous standards of social and environmental performance, accountability, and transparency. This book--winner of an Independent Book Publishers Association IPPY Award as one of the best business books of 2020--is the authoritative guide to the what, why, and how of B Corp certification.Coauthors Ryan Honeyman and Dr. Tiffany Jana spoke with the leaders of over 200 B Corps from around the world to get their insights on becoming a Certified B Corp, improving their social and environmental performance, and building a more inclusive economy. The second edition has been completely revised and updated to include a much stronger focus on diversity, equity, and inclusion (DEI). These changes are important because DEI can no longer be a side conversation--it must be a core value for any company that aspires to make money and make a difference.While this book is framed around the B Corp movement, any company, regardless of size, industry, or location, can use the tools contained here to learn how to build a better business. As the authors vividly demonstrate, using business as a force for good can help you attract and retain the best talent, distinguish your company in a crowded market, and increase trust in your brand. Review “The B Corp Handbook shows that an economic agenda that serves peoples needs while respecting planetary boundaries is compatible, and ultimately even necessary, for financial success.” -Paul Polman, CEO, Unilever “Every business owner interested in creating a more diverse, equitable, and inclusive economy should read this book.” -Dawn Sherman, CEO, Native American Natural Foods “In an increasingly complex world, big brands and companies are fundamentally challenged as to whose interests they really serve. We joined the B Corp movement because we are convinced that addressing this challenge directly is the best way to reinforce trust with our stakeholders.” -Emmanuel Faber, CEO, Danone “The B Corp principles of social, environmental, and economic justice are deeply aligned with the mission and core values of our worker-owned cooperative.” -Adria Powell, CEO, Cooperative Home Care AssociatesOur holistic vision for the company centers around our clothing, mindful business practices, and supporting every employees purpose. Being a B Corp allows us to fulfill our purpose in a bold way with other like-minded companies. The B Corp Handbook serves as a guide for using business as a force for good. -Eileen Fisher, Founder and President, EILEEN FISHER “I hope that five years from now, ten years from now, we’ll look back and say B Corporations were the start of the revolution. The existing paradigm isn’t working anymore--this is the future.” -Yvon Chouinard, founder of Patagonia “The B Corp Handbook provides an essential teaching resource in preparing the next generation of business leaders to build a more sustainable and inclusive economy.” -Jessica Thomas, Director, Business Sustainability Collaborative, North Carolina State University “We became a Certified B Corp because it closely aligns with our purpose-driven business model of community reinvestment, entrepreneurship, women’s empowerment, education, and wellness.” -Emmet Dennis, Chief Marketing Officer, Sundial Brands “The second edition of The B Corp Handbook goes beyond the first edition by helping companies make progress on diversity, equity, and inclusion. Don’t just wait for economic justice; make it happen!” -Naomi Vickers, Chief Opera...

-Titulo Original : Dare To Serve How To Drive Superior Results By Serving Others-Fabricante : Berrett-Koehler Publishers-Descripcion Original: The expanded and revised edition of Dare to Serve answers the question How do you transform an ailing company into an industry darling? Adopt servant leadership!In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results.When she was named CEO of Popeyes in 2007, the stock price had slipped from $34 in 2002 to $13. The brand was stagnant, the team was discouraged, and the franchisees were just plain angry. Nine years later, restaurant sales were up 45 percent, restaurant profits had doubled, and the stock price was over $61. Servant leadership is sometimes derided as soft or ineffective, but this book confirms that challenging people to reach a daring destination, while treating them with dignity, creates the conditions for superior performance.The second edition of this bestselling book includes Bachelders post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone, at any level can become a Dare-to-Serve leader. Review “Cheryl has crafted a new perspective on servant leadership-challenging us to bring both courage and humility to the table-for the sake of the people and the enterprise. She brings forward evidence that serving performs. A must-read!” -John C. Maxwell, leadership expert, bestselling author, and speaker “This is the kind of leadership so desperately needed today. Cheryl’s engaging story offers a clear path for leaders to follow, and what makes her message so compelling are the tremendous results she’s produced. I highly recommend this book.” -Stephen M. R. Covey, #1 bestselling author of The Speed of Trust and coauthor of Smart Trust “When I speak with leaders, it is hard for them to grasp that servant leadership drives both great performance and great human satisfaction. Cheryl Bachelder provides an inspiring manual on how to be a Dare-to-Serve leader who drives superior results.” -Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level “From beginning to end, Dare to Serve is truly a masterpiece. I am sharing it with many friends, including those I mentor.” -Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV “Dare to Serve stands out as one of the most practical, useful books on leadership that I have ever read-full of real-world examples and grounded in the dramatic turnaround of Popeyes Louisiana Kitchen restaurants. Cheryl shares with us how to serve others with intention, competence, character, courage, and humility. Her practical experience, proven results, and contagious passion to serve others well is an inspiration to all of us who want to make a real difference in the world.” -Bonnie Wurzbacher, former Chief Resource Development Officer, World Vision International, and former Senior Vice President, Global Customer Leadership, The Coca-Cola Company “Dare to Serve chronicles both the remarkable turnaround story of Popeyes Louisiana Kitchen, Inc., and Cheryl’s inspiring personal journey of discovery, which galvanized her commitment to an unconventional approach to corporate leadership that has yielded remarkable results.” -Andy Stanley, founder, North Point Ministries, Inc. “Dare to Serve offers a candid, behind-the-scenes look at how a struggling restaurant chain was transformed into a soaring brand success through a simple but revolutionary model of leadership based on serving others. This book is a must-read for leaders of all kinds!” -Phil Cordell, Global Head, New Brand Development, Hilton Worldwide “Compelling and inspiring! Bachelder makes the case for her people-focused approach to leadership through her real-life experience at Popeyes Louisiana Kitchen. Developed and honed in an industry where service t...

-Titulo Original : The Courageous Follower Standing Up To And For Our Leaders-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Many significant failures-from FEMA’s response to Hurricane Katrina to the recent economic collapse-could have been prevented or mitigated if those lower in the hierarchy were successful at communicating to leaders the risks they saw in the system. Ira Chaleff’s Courageous Follower model has facilitated healthy upward information flow in organizations for over 15 years. The Harvard Business Review called Chaleff a pioneer in the emerging field of followership-this new edition shares his latest thinking on an increasingly vital topic. The updated third edition includes a new chapter, “The Courage to Speak to the Hierarchy.” Much of Chaleff’s model is based on followers having access to the leader. But today, followers can be handed questionable policies and orders that come from many levels above them-even from the other side of the world. Chaleff explores how they can respond effectively, particularly using the power now available through advances in communications technology. Everyone is a follower at least some of the time. Chaleff strips away the passive connotations of that role and provides tools to help followers effectively partner with leaders. He provides rich guidance to leaders and boards on fostering a climate that encourages courageous followership. The results include increased support for leaders, reduced cynicism and organizations saved from serious missteps. Review “Paying more attention to the follower end of the equation is long overdue.” -Vice President Al Gore “Contains remarkable insight and practical advice that will be of enormous benefit to followers, and maybe even more benefit to leaders.” -General Walter Ulmer, Jr., former CEO, Center for Creative Leadership “The Courageous Follower is a godsend. Chaleff tackles business transformation with grace, and offers real life solutions for even the most sticky situations.” -Independent Bookselling Today “Highly recommended.” -Library Journal About the Author Ira Chaleff is the founder and president of Executive Coaching & Consulting Associates. He was recently named one of the top100 thinkers on leadership by Leadership Excellence magazine...

-Titulo Original : Attracting Perfect Customers The Power Of Strategic Synchronicity-Fabricante : Berrett-Koehler Publishers-Descripcion Original: From Publishers Weekly Hall and Brogniez, consultants both, make one simple and compelling point: readers will make more money and be far happier if they and their company only deal with customers whose values mesh with their own. The authors describe buyers who are in complete synch with the seller as perfect customers, but they sidestep the issue of what happens if there are not enough perfect customers to keep one in business. A lack of quantitative supporting evidence further weakens their strategy. Still, this is a worthwhile book that may cause executives to rethink their basic marketing strategies. Copyright 2001 Cahners Business Information, Inc. Most businesses spend far too much of their time and energy struggling to get new customers or hang on to existing ones-even customers who are ultimately more trouble than theyre worth. Attracting Perfect Customers invites readers to move beyond the notions that business is war and winning market share means beating the other guy. The authors outline a simple strategic process for making businesses so highly attractive that perfect customers and clients are naturally drawn right to them. Sound too good to be true? Hall and Brogniez have successfully shown clients how to do it for years, and now they share their secrets. They prove that it is no longer productive or profitable to conduct business using the war-like marketing techniques of targeting customers and outmaneuvering the competition. In fact, these techniques seem antiquated and labor-intensive when compared to the Strategic Attraction Planning process, which requires just five minutes each day and enables any business to easily attract customers that are a perfect fit for their organization-the kind of customers it is a pleasure to serve. Attracting Perfect Customers takes you step by step through the entire strategic attraction process. The authors reveal the six success standards of strategic synchronicity and share simple, fun, and easy-to-follow exercises that can be applied to any organization. They walk you through the process of creating your own personalized Strategic Attraction Plan and provide 21 supportive tips for making any company more attractive to its perfect customers. Attracting Perfect Customerswill take you to a place where there is an abundance of perfect customers and clients with whom you can build strong, satisfying, profitable, and lasting relationships. Review “For over twenty years, I have been trying to attract the perfect friends and clients and I thought I was doing a pretty fair job until I read this book. I thought that I had to work my fingers to the bone to get enough contacts to weed through to find perfection. This book focuses the perspective for you and makes it seem effortless!” -MAUREEN SANDERS Vice President and Office Manager Sterling Bank-Upper Kirby “Finally the truth about how to attract the best customers (and keep them). Attracting Perfect Customers is a must- read for anyone exhausted or frustrated by the competitive, war-like race for customers and business success. You can relax a bit, breathe a sigh of relief, and exceed your goals with advice like this!” -SHARON JORDAN-EVANS coauthor of Love ’Em or Lose ’Em: Getting Good People to Stay and President, The Jordan Evans Group “After being introduced to the Strategic Synchronicity process I have a clearer vision of the contribution I am to make in creating value for the customers, employees, and other stakeholders of Shell Services International. My Strategic Attraction Plans truly guide the most perfect people and events to me easily and effortlessly.” -PATTY WALTERS Senior Consultant, Management Consulting, Shell Services International, a part of the Royal Dutch/Shell Group of companies “A must-read if you’ve ever dreamed of having a ‘perfect’ client walk through the door! With clarity and precision, Hall and Brogniez teach us how to magnetize ‘perfect’ custome...

-Titulo Original : The Hidden History Of Monopolies How Big Business Destroyed The American Dream (the Thom Hartmann Hidden History Series)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: This is the most important, dynamic book on the cancers of monopoly by giant corporations written in our generation.--from the foreword by Ralph NaderAmerican monopolies dominate, control, and consume most of the energy of our entire economic system; they function the same as cancer does in a body, and, like cancer, they weaken our systems while threatening to crash the entire body economic. American monopolies have also seized massive political power and use it to maintain their obscene profits and CEO salaries while crushing small competitors. But Thom Hartmann, Americas #1 progressive radio host, shows weve broken the control of behemoths like these before, and we can do it again. Hartmann takes us from the birth of America as a revolt against monopoly (remember the Boston Tea Party?), to the largely successful efforts of both Presidents Theodore and Franklin Roosevelt and other like-minded leaders to restrain corporations monopolistic urges, to the massive changes in the rules of business starting during the Reagan Revolution that have brought us to the cancer stage of capitalism. He shows the damage monopolies have done to so many industries: agriculture, healthcare, the media, and more. Individuals have taken a hit as well: the average American family pays a $5,000 a year monopoly tax in the form of higher prices for everything from pharmaceuticals to airfare to household goods and food. But Hartmann also describes commonsense, historically rooted measures we can take--such as revitalizing antitrust regulation, taxing great wealth, and getting money out of politics--to pry control of our country from the tentacles of the monopolists. Review “What Thom eloquently describes as ‘the cancer stage of capitalism’ is the disease causing the symptoms of climate change, terrorism, income inequality, political turmoil, and so much more. In this groundbreaking book, he prescribes ways each of us can be part of the immune system that will heal this cancer.” John Perkins, New York Times bestselling author of The New Confessions of an Economic Hit Man“Never one to shy away from the truth, Thom Hartmann has written books that are inspiring, wise, and compelling. His work lights the way to a better America.” Van Jones, CNN political contributor and New York Times bestselling author of Beyond the Messy Truth“Thom Hartmann seeks out interesting subjects from such disparate outposts of curiosity that you have to wonder whether or not he uncovered them or they selected him.” Leonardo DiCaprio, actor, producer, and environmental activist About the Author Thom Hartmann is the four-time winner of the Project Censored Award, New York Times bestselling author of thirty-two books, and Americas #1 progressive talk radio show host. His show is syndicated on local for-profit and nonprofit stations and broadcasts nationwide on Sirius XM and worldwide through the US American Forces Network, the Thom Hartmann apps, and YouTube. It is also simulcast on television into nearly 60 million US and Canadian homes by the Free Speech TV network on Dish Network, DirecTV, and cable television nationwide...

-Titulo Original : Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust-Fabricante : Berrett-Koehler Publishers-Descripcion Original: “Offers practical guidance for how to work with diverse others, which is a precondition for confronting many of the complex challenges we face.” -Morris Rosenberg, President, Pierre Elliott Trudeau Foundation Collaboration is increasingly difficult and increasingly necessary. Often, to get something done that really matters to us, we need to work with people we don’t agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy and jobs and climate change and on everyday issues in organizations and families. He has learned that our conventional understanding of collaboration-that it requires a harmonious team that agrees on where it’s going, how it’s going to get there, and who needs to do what-is wrong. Instead, we need a new approach to collaboration that embraces discord, experimentation, and genuine cocreation-which is exactly what Kahane provides in this groundbreaking and timely book. “Kahane shows that people who don’t see eye-to-eye really can come together to solve big challenges. Whether in our businesses, our governments, our communities, or our personal lives, we can all benefit from this smart and timely book.” -Mark Tercek, former President, The Nature Conservancy and coauthor of Nature’s Fortune “Shows us how thinking and seeing differently can help us navigate this challenging landscape. Kahane abandons orthodoxy in taking on the most intransigent problems, showing us the path to effective action in a complex world.” -James Gimian, coauthor of The Rules of Victory “Collaborating with the Enemy belongs on the same shelf as Sun Tzu’s The Art of War and Machiavelli’s The Prince.” -Stephen Huddart, President, The J.W. McConnell Family Foundatio...

-Titulo Original : Leadership For A Fractured World: How To Cross Boundaries, Build Bridges, And Lead Change-Fabricante : Berrett-koehler Publishers-Descripcion Original: Los líderes de hoy, ya sea en corporaciones o asociaciones, organizaciones sin fines de lucro o naciones, enfrentan problemas masivos, confusos y multidimensionales. Ninguna persona o grupo puede resolverlos por sí solo; se requiere la cooperación más amplia posible. Pero, dice el académico de Harvard Dean Williams, nuestros modelos de liderazgo siguen siendo esencialmente tribales: individuos con autoridad formal que lideran en beneficio de su propio grupo. En este nuevo libro, muy necesario, describe un enfoque que permite a los líderes trascender las fronteras internas y externas y ayudar a las personas a colaborar, incluso a aquellas sobre las que técnicamente no tienen poder. Basándose en lo que ha aprendido durante años de trabajo en países y organizaciones de todo el mundo, Williams muestra a los líderes cómo abordar la delicada y creativa tarea de superar fronteras, ya sean culturales, organizacionales, políticas, geográficas, religiosas o estructurales. A veces, los propios líderes tienen que ser quienes crucen las fronteras entre los grupos. Otras veces, el trabajo de un líder es construir puentes relacionales entre grupos divididos o incluso derribar por completo las fronteras que bloquean la solución colaborativa de problemas. Al pensar en el poder y la autoridad de una manera diferente, los líderes se convertirán en verdaderos agentes de cambio, capaces de sanar heridas, resolver conflictos y unir un mundo fracturado...