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-Titulo Original : Employees First, Customers Second Turning Conventional Management Upside Down
-Fabricante :
Harvard Business Review Press
-Descripcion Original:
MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such idea-putting employees first and customers second-sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar-HCLT’s celebrated CEO-recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:* Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state* Creating a culture of trust by pushing the envelope of transparency in communication and information sharing* Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone* Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change. Review “In this short, personable book, he explains EFCS’s principles and how he put it to work at HCLT, turning the company’s fortunes around in just five years. The good news: EFCS strategies can work at your company, too.” - The Washington Post“modern classic” - The Financial Times From the Back Cover Rumor is that Vineet Nayar has invented a whole new way of configuring andmanaging an enterprise. I think theres more than a grain of truth to that. Im onthe verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker.--Tom PetersAuthor of In Search of ExcellenceEmployees are the heart and soul of every company. Vineet Nayars book tellsthe story of how management can step out of the way to let employees lead--and to let engagement and productivity soar.--Tony HsiehCEO, Zappos By putting employees first and leveraging the power of social technology,Nayar and his colleagues have created an organization that encourages extraordinarycontribution from everyone, every day. If you doubt that its possible to turn thepyramid upside down--or wonder whether its really necessary--I urge you to readthis thoughtful and timely book!--Gary HamelVisiting Professor of Strategic and International Management, London Business School,and author of The Future of ManagementVineet Nayar has a revolutionary idea--that business relationships are personalrelationships, and that a successful company will understand and integrate thatphilosophy. Nayars notions of trust, transparency, and the romance of tomorrowwill rejuvenate the corporate soul.--Judy McGrathCEO, MTVVineet Nayars new book describes his innovative and practical approach to kindlinga fire in employees and moving the social energy of an organization forward. With themethods described in this book, Nayar enabled his Generation Y transformers torealize their potential faster, increased the capacity of the organization to createvalue for its customers, and built his company into a world leader.--Ram CharanCoauthor of Execution: The Discipline of Getting Things DoneThis book offers an abundance of advice for business leaders looking to transformtheir organizations by changing the culture. Nayars lesson--that even a
-Fabricante :
Harvard Business Review Press
-Descripcion Original:
MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such idea-putting employees first and customers second-sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar-HCLT’s celebrated CEO-recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:* Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state* Creating a culture of trust by pushing the envelope of transparency in communication and information sharing* Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone* Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change. Review “In this short, personable book, he explains EFCS’s principles and how he put it to work at HCLT, turning the company’s fortunes around in just five years. The good news: EFCS strategies can work at your company, too.” - The Washington Post“modern classic” - The Financial Times From the Back Cover Rumor is that Vineet Nayar has invented a whole new way of configuring andmanaging an enterprise. I think theres more than a grain of truth to that. Im onthe verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker.--Tom PetersAuthor of In Search of ExcellenceEmployees are the heart and soul of every company. Vineet Nayars book tellsthe story of how management can step out of the way to let employees lead--and to let engagement and productivity soar.--Tony HsiehCEO, Zappos By putting employees first and leveraging the power of social technology,Nayar and his colleagues have created an organization that encourages extraordinarycontribution from everyone, every day. If you doubt that its possible to turn thepyramid upside down--or wonder whether its really necessary--I urge you to readthis thoughtful and timely book!--Gary HamelVisiting Professor of Strategic and International Management, London Business School,and author of The Future of ManagementVineet Nayar has a revolutionary idea--that business relationships are personalrelationships, and that a successful company will understand and integrate thatphilosophy. Nayars notions of trust, transparency, and the romance of tomorrowwill rejuvenate the corporate soul.--Judy McGrathCEO, MTVVineet Nayars new book describes his innovative and practical approach to kindlinga fire in employees and moving the social energy of an organization forward. With themethods described in this book, Nayar enabled his Generation Y transformers torealize their potential faster, increased the capacity of the organization to createvalue for its customers, and built his company into a world leader.--Ram CharanCoauthor of Execution: The Discipline of Getting Things DoneThis book offers an abundance of advice for business leaders looking to transformtheir organizations by changing the culture. Nayars lesson--that even a
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