-Titulo Original : The U.s. Army Leadership Field Manual-Fabricante : McGraw Hill-Descripcion Original: How the worlds most dynamic organization prepares its leaders for battle, with valuable insights for todays business arenaFor mor than 50 years, The U.S. Army Leadership Field Manual has provided leadership training for every officer training program in the U.S. Army. This trade edition brings the manuals value-based leadership principles and practices to todays business world. The result is a compelling examination of how to be an effective leader when the survival of your team literally hangs on your decisions. More than 60 gripping vignettes and stories illustrate historical and contemporary examples of army leaders who made a difference.The U.S. Army Leadership Field Manual also provides:A leadership approach based on the armys core principles of Be, Know, Do Hands-on lessons to enhance training, mentoring, and decision-making skills Chapters that focus on the different roles and requirements for leadership From the Publisher The Center for Army Leadership is responsible for officer training in the U.S. Army and is located at the U.S. Army Command and General Staff College at Fort Leavenworth, Kansas. From the Back Cover Valuable insights for any organization, from the leadership experts of the United States ArmyThe U.S. Army Leadership Field Manual is the official manual for leadership training throughout ti About the Author The Center for Army Leadership is responsible for officer training in the U.S. Army and is located at the U.S. Army Command and General Staff College at Fort Leavenworth, Kansas...

-Titulo Original : Gemba Kaizen A Commonsense Approach To A Continuous Improvement Strategy, Second Edition-Fabricante : McGraw Hill-Descripcion Original: Publishers Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The definitive, fully up-to-date guide to continuous improvement in the workplaceAn updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended! --Mark Graban, author of Lean Hospitals and coauthor of Healthcare KaizenEvery business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it. -- Matthew E. May, author of The Elegant Solution and The Laws of SubtractionMasaaki Imai has done it again. The second edition of his famous book not only describes all the tools necessary for any type of business to implement a lean strategy but also includes a large number of excellent case studies. -- Art Byrne, author of The Lean TurnaroundWritten by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen, Second Edition is an in-depth revision of this renowned, bestselling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to:Maximize capacity and reduce inventory at Unga Limited, one of Kenyas largest flour-milling operationsChange the IT culture at Achmea, a large European insurance firmExceed customer expectations at Walt Disney World in the United StatesImprove quality at Inoue Hospital in JapanTransform retail processes at Sonae MC, Portugals largest employerPractice daily kaizen at Tork Ledervin, a weaving plant in BrazilStamp out muda at Sunclipse, an industrial packaging distributor in the United StatesManage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in ChinaImplement gemba kaizen at many other companies worldwideTo thrive in todays competitive global economy, organizations need to operate more effectively and profitably than ever before. Developing problem solvers, increasing productivity, improving quality, and reducing waste are essential success factors. Proven strategies for achieving these goals are included in this pioneering guide.This comprehensive resource offers detailed coverage of important gemba kaizen topics, including:Quality, cost, and delivery in the gembaThe five steps of workplace organizationIdentifying and eliminating muda--any non-value-adding activityVisual managementSupervisors roles in the lean workplaceGemba managers roles and accountability in sustaining high performanceJust-in-time and total flow managementThe CEO’s role in leading a kaizen cultureThe methods presented in Gemba Kaizen, Second Edition reveal that when management focuses on implementing kaizen (incremental, continuous improvement) in the gemba (the worksite) unique opportunities can be discovered for increasing the success and profitability of any organization. From the Publisher More than any other business authority in the world, Masaaki Imai has championed the concept of kaizen over the past three decades in thought, word, and action. He is considered one of the leaders of the quality movement and a pioneer of modern business operational excellence. Mr. Imai is an international lecturer, consultant, and founder of the Kaizen Institute, a leading continuous improvement consultancy with offices worldwide. Mr. Imais first book, Kaizen--translated into 14 languages--is the authoritative reference on the subject. In 2010 he was hon...

-Titulo Original : The Mckinsey Engagement A Powerful Toolkit For More Efficient And Effective Team Problem Solving-Fabricante : McGraw Hill-Descripcion Original: From the Publisher Paul N. Friga, Ph.D., worked with McKinsey & Co. at its Pittsburgh office as an associate consultant. He holds an MBA and a Ph.D. in strategy from the Kenan-Flagler Business School at the University of North Carolina and has conducted numerous consulting projects throughout his career and continues to work with Fortune 500 companies throughout the world. He has also worked for PricewaterhouseCoopers as a management consultant and continues to research the consulting industry. Dr. Friga is an associate professor at the Kenan-Flagler Business School, where he teaches courses in management consulting and strategy. He also serves as the director of the consulting concentrations. The third volume in the internationally bestselling McKinsey Trilogy, The McKinsey Engagement is an action guide to realizing the consistently high level of business solutions achieved by the experts at the world’s most respected consulting firms.Former consultant Dr. Paul Friga distills the guiding principles first presented in the bestselling The McKinsey Way and the tested-in-the-trenches methodologies outlined in The McKinsey Mind, and combines them with many of the principles and procedures implemented by the military and other organizations. The result is nothing less than the business equivalent of a Special Forces Field Manual.True to its stated goal of arming consultants and corporate problem solvers with a blueprint for achieving consistently phenomenal results, The McKinsey Engagement is short on theory and long on action. Each chapter focuses on one element in the celebrated TEAM FOCUS problem-solving model and features a concise discussion of a key concept or principle, followed by:Clear rules of engagement A set of operating tactics Sophisticated problem solving tools Easy-to-follow action steps Exercises, checklists, and training tips War stories and best practices case studies A toolkit for bringing clarity, discipline, and purpose to all your problem-solving and change management initiatives, The McKinsey Engagement is an indispensable guide for consultants, as well as for executives, managers, students, and corporate trainers. About the Author Paul N. Friga, Ph.D., worked with McKinsey & Co. at its Pittsburgh office as an associate consultant. He holds an MBA and a Ph.D. in strategy from the Kenan-Flagler Business School at the University of North Carolina and has conducted numerous consulting projects throughout his career and continues to work with Fortune 500 companies throughout the world. He has also worked for PricewaterhouseCoopers as a management consultant and continues to research the consulting industry. Dr. Friga is an associate professor at the Kenan-Flagler Business School, where he teaches courses in management consulting and strategy. He also serves as the director of the consulting concentrations. Excerpt. © Reprinted by permission. All rights reserved. THE McKINSEY ENGAGEMENTA POWERFUL TOOLKIT FOR MORE EFFICIENT & EFFECTIVE TEAM PROBLEM SOLVINGBy PAUL N. FRIGAMcGraw-HillCopyright © 2009 Dr. Paul N. FrigaAll right reserved.ISBN: 978-0-07-149741-1ContentsChapter OneTALK CONCEPT We begin our journey of dissecting and improving team problem solving with the most obvious, but in my mind the most important and often troublesome, element of team interaction-talking. In fact, during my research and interviews with McKinsey alumni, the Talk element of the model was consistently ranked the most important of all interpersonal elements. Why is it that the simple act of talking can cause so many problems in team problem solving? Generally, because we dont have specific Rules of Engagement; because we like to speak more often than we listen; and because we get personally attached to our own points of view. The good news is that there are a few minor adjustments that can go a long way toward improving the communication among team members-and that is what this...

-Titulo Original : Perfect Phrases For Customer Service, Second Edition (perfect Phrases Series)-Fabricante : McGraw Hill-Descripcion Original: From the Publisher Robert Bacal is the author of Managing Performance and The Complete Idiots Guide to Consulting, and he runs the management website work911 . THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYouve heard it a million times: The customer is always right. But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers About the Author Robert Bacal is the author of Managing Performance and The Complete Idiots Guide to Consulting, and he runs the management website work911 . Excerpt. © Reprinted by permission. All rights reserved. PERFECT PHRASES for CUSTOMER SERVICEHundreds of Ready-to-Use Phrases for Handling Any Customer Service SituationBy Robert BacalThe McGraw-Hill Companies, Inc.Copyright ©2011 The McGraw-Hill Companies, Inc.All rights reserved.ISBN: 978-0-07-174506-2ContentsPreface to the Second EditionPart One. Succeeding at Customer ServiceChapter 1. Basics of Customer ServiceChapter 2. Customer Service Tools and TechniquesPart Two. Dealing with Specific Customer Situations1. When Youre Late or Know Youll Be Late2. When a Customer Is in a Hurry3. When a Customer Jumps Ahead in a Line of Waiting Customers4. When a Customer Asks to Be Served Ahead of Other Waiting Customers5. When a Customer Interrupts a Discussion Between the Employee and Another Customer6. When a Customer Has a Negative Attitude About Your Company Due to Past Experiences7. When You Need to Explain a Company Policy or Procedure8. When a Customer Might Be Mistrustful9. When the Customer Has Been Through Voicemail Hell10. When a Customer Is Experiencing a Language Barrier11. When the Customer Has Been Buck-Passed12. When a Customer Needs to Follow a Sequence of Actions13. When the Customer Insults Your Competence14. When a Customer Wont Stop Talking on the Phone15. When the Customer Swears or Yells #116. When the Customer Swears or Yells #217. When a Customer Wont Stop Talking and Is Getting Abusive on the Phone #118. When a Customer Wont Stop Talking and Is Getting Abusive on the Phone #219. When a Customer Has Been Waiting in a Line20. When You Dont Have the Answer21. When Nobody Handy Has the Answer22. When You Need to Place a Caller on Hold23. When You Need to Route a Customer Phone Call24. When You Lack the Authority to ...25. When a Customer Threatens to Go Over Your Head26. When a Customer Demands to Speak with Your Supervisor27. When a Customer Demands to Speak with Your Supervisor, Who Isnt Available28. When a Customer Threatens to Complain to the Press29. When a Customer Demands to Speak to the Person in Charge30. When a Customer Makes an Embarrassing Mistake31. When a Customer Withholds Information Due to Privacy Concerns32. When a Customer Threatens Bodily Harm or Property Damage33. When a Customer Is Confused About What He or She Wants or Needs34. When a Customer Makes a Racist Remark35. When a Customer Makes a Sexist Remark36. When a Customer Refuses to Leave37. When a Customer Accuses You of Racism38. When a Customer Plays One Employee Off Another (So-and-So Said)39. When a Customer Might Be Stealing40. When a Customer Is Playing to an Audience of Other Customers41. When a Customer Exhibits Passive-Aggressive Behavior42. When a Customer Uses Nonverbal Attempts to Intimidate43. When a Customer Makes Persistent and Frequent Phone Calls44. When Som...

-Titulo Original : The Forever Transaction How To Build A Subscription Model So Compelling, Your Customers Will Never Want To Leave-Fabricante : McGraw Hill-Descripcion Original: Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and TargetMore and more companies are concluding that the potential rewards of subscription-based products and services are worth the risk of radically changing their business models. They’re correct. The Membership Economy is here and it’s here to stay and if you want to compete for the long run, you need to join it. Strategy consultant Robbie Kellman Baxter has been helping companies excel in this business environment for more than a decade. Now, in The Forever Transaction, she reveals all her secrets. Whatever industry you’re in, Baxter provides the inspiration, tools, and insight you need to build and execute a business model that will leave your competition in the dust. You’ll find out how industry leaders like Under Armour, Microsoft, and Netflix have created an ever-expanding customer base of loyal subscribers and are keeping them coming back. You’ll learn how to lead your organization through every step of the process from initial start-up to new product testing, scaling for long-term growth and sustainability to revamping your culture so everyone works together to optimize customer lifetime value. You’ll also master all the essentials of succeeding in the Membership Economy, like subscription pricing, Software-as-a-Service, digital community engagement, and freemium incentives as a way to turn casual browsers into cash-paying super-users.With The Forever Transaction, you have everything you need to build durable, long-term relationships with every customer, and leverage them for ultimate business success today, tomorrow, and forever. From the Publisher Robbie Kellman Baxter is a bestselling author, speaker, and consultant with more than twenty years of experience providing strategic business advice to major organizations including Netflix, Consumer Reports and LinkedIn, as well as leaders in industries including Software-as-a-Service, Media, Retail, Consumer Products, Healthcare, Financial Services and Hardware. In the past ten years, her company Peninsula Strategies has advised over 100 organizations on subscription and growth strategy. Kellman Baxter has been featured in the Wall Street Journal and CNN, interviewed on over 50 podcasts, and invited as a guest on numerous business shows. She received her MBA from the Stanford Graduate School of Business and graduated with honors from Harvard College. From the Back Cover “The future belongs to businesses who transform their interactions with customers from mere transactions to meaningful engagements that create long-term fans. Robbie Baxter is an expert guide to this powerful business model. Read this book and start transforming your business now!”--Chris Capossela, Chief Marketing Officer and Executive Vice President, Microsoft“The rise of the cloud and mobile technologies, combined with the declining cost of storage, has led to new competitors in every industry. Choosing the right metrics makes all the difference and retention is now one of the most important. Robbie can show you how to establish a forever transaction with your customers.” --Sarah Friar, Chief Executive Officer, Nextdoor, Board Director of Walmart and Slack “The Forever Transaction is an essential read for any business seeking to leverage the power of subscriptions to engage and retain customers.”--Nir Eyal, bestselling author of Hooked and Indistractable“Member-centricity is the core of successful associations and, increasingly, thriving companies. In The Forever Transaction, Robbie Baxter captures the techniques that Amazon, Netflix, LinkedIn, and others are using to build sustained customer relationships. Leaders of any membership organization can gain insight and practical tips from Robbie Baxters book.”--John H. Graham IV, FASAE, CAE, Chief Executive Officer & President, American Society of Association Executives (ASAE)“B...

-Titulo Original : Top Of Mind Use Content To Unleash Your Influence And Engage Those Who Matter To You-Fabricante : McGraw Hill-Descripcion Original: A game-changing framework for staying top of mind with your audience from the No. 1 company dominating content marketingWhat do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out.It’s the winning approach John Hall used to build Influence & Co. into one of “America’s Most Promising Companies,” according to Forbes. In this step-by-step guide, he shows you how to use content to keep your brand front and center in the minds of decision makers who matter. He reveals:* how consumer needs and expectations have changed and what this shift means for you * how to build a helpful, authentic, and consistent brand that serves others just as well as it serves you * proven methods for using digital content to enrich your target audience’s lives in ways that build real, lasting trust Whether you’re a marketing leader engaging an audience of potential customers, a business leader looking to humanize your company brand, or an industry up-and-comer seeking to build influence, maintaining a prominent spot in your audience’s minds will increase the likelihood that the moment they need to make a choice, you’ll be the first one they call. There’s no better way to drive opportunities that result in increased revenue and growth. Business is never “just” business. It’s always about relationships. It’s always about a human connection. When you’re viewed as a valuable, trustworthy partner, the opportunities are endless. Position yourself for success by establishing and developing content-driven relationships that keep you and your brand Top of Mind. From the Publisher John Hall is the cofounder and president of Calendar , a leading scheduling app that will change how we manage and invest our time. He is also the cofounder of Influence and Co. and a strategic advisor to Relevance . A recipient of the EY Entrepreneur of the Year Award for Best Emerging Company and recognized as one of the Business Journals’ Top 100 Visionaries, John has been hailed as a preeminent influencer, leader, and speaker to whom people should pay attention. He writes weekly columns for Forbes and Inc., and has contributed to more than 50 online publications, including Harvard Business Review, Fortune, Fast Company, and Mashable. From the Back Cover Johns got his finger on something here--something important. Anyone interested in communicating effectively through content would do well to embrace the audience-centric approach outlined in Top of Mind.--Eric Hellweg, managing director at Harvard Business ReviewTop of Mind is a critical and powerful tool to catapult yourself into relevance in a noisy, competitive world. Get it now, and leverage your content like never before.--Jeff Hoffman, cofounder of Priceline and ColorJarWith Top of Mind, John breaks down the last barriers between executives and content marketing. We accept that business is about relationships, and its time we embrace the fact that the right content at the right time can make those relationships (and your company) stronger.--Evan Greene, CMO of The Recording Academy (The GRAMMYs)John Hall says that success ultimately comes down to creating meaningful relationships--in business and in life. I couldnt agree more. Buy this book to get his prescription for exactly how to do it.--Ann Handley, chief content officer of MarketingProfs and author of Everybody WritesThis is the playbook for how to make yourself memorable online. Top of Mind is useful, practical, and vital. Highly recommended!--Jay Baer, president of Convince & Convert and author of Hug Your HatersAn absolute must-read for a...

-Titulo Original : How To Make Money In Stocks Getting Started A Guide To Putting Can Slim Concepts Into Action-Fabricante : McGraw Hill-Descripcion Original: Excerpt. © Reprinted by permission. All rights reserved. How to Make Money in Stocks Getting StartedA GUIDE TO PUTTING CAN SLIM CONCEPTS INTO ACTIONBy Matthew GalganiThe McGraw-Hill Companies, Inc.Copyright ©2013 McGraw-Hill Education LLCAll rights reserved.ISBN: 978-0-07-181011-1ContentsForewordIntroductionCHAPTER 1 Start HereCHAPTER 2 The CAN SLIM® Investment SystemCHAPTER 3 Buying ChecklistCHAPTER 4 Simple Routines for Finding Winning StocksCHAPTER 5 Selling ChecklistCHAPTER 6 Dont Invest Blindly: Use Charts to See the Best Time to Buy and SellCHAPTER 7 More Tips and Tools for Getting Started RightAcknowledgmentsIndexExcerptCHAPTER 1Start HereBefore we get into the details in later chapters, I want to make sure you seethe primary goals-the big picture-here.So lets start with a quick look at the investing forest, then well startexamining the trees.If you ever start to feel a little overwhelmed as we go through the checklistsand charts later in the book, take a breather and come back here. You may evenwant to put in a bookmark or dog-ear this page as a reminder.That will help you stay grounded and focused on what matters most: Using basicrules and routines to both grow-and protect-your money.How to Protect Your MoneyThe Basic Game Plan for Making Money in StocksAction StepsHow to Protect Your MoneyTalking about how to protect your money-how to avoid big losses-isnot the most exciting way to kick off a discussion about building wealth. Butits absolutely critical.Job #1 in making money in stocks is to protect the money you already have.And you can do that just by following two basic rules. They will protect youeven when-in fact, especially when-the market becomes volatile andslips into a downtrend.When we go through the Selling Checklist later in the book, youll see severalcommon signals that tell you its time to lock in your gains or cut any losses.Over time, youll become better and better at spotting those signs, but fornow-at a minimum-be sure to stick to these two rules. Theyll helpyou safeguard your money as you learn new ways to grow it.1. If a Stock Drops 7% to 8% Below What You Paid for It, Sell. No QuestionsAsked.This one simple rule puts a cap on potential losses-like having insuranceto protect you against whatever the market does. Simple and sensible.Youll find its much easier to grow your money if you follow this rule. Insteadof trying to make up for larger losses, youll be adding to and compounding yourgains.I cant emphasize enough how important this rule is.Every investor-including legendary traders like Bill ONeil-makesmistakes. But successful investors quickly acknowledge those mistakes- andcut their losses short. Always. You should do the same, and you can do it byfollowing this one simple rule.See the Selling Checklist section for more on this rule-and how I learnedit the hard way.2. Only Buy Stocks When the Overall Market Is in a Confirmed UptrendIBDs study of every market cycle since 1880 shows 3 out of 4 stocks move in thesame direction as the overall market, either up or down.The overall or general market refers to the major indexes, primarily theNasdaq Composite, S&P 500, and Dow Jones Industrial Average.When the market is trending down, about 75% of all stocks will eventuallydecline with it.Does that sound like a good time to buy stocks? To keep the odds in your favorand make it much easier to grow your money, be sure to only make new purchaseswhen the market is in an uptrend.As youll see in the next section, The Basic Game Plan for Making Money inStocks, youll know if the market is in an uptrend or downtrend simply bychecking the Market Pulse inside IBDs The Big Picture column.Only make new buys when the current outlook is Confirmed uptrend.See the Buying Checklist section for more on this key rule and how to apply it.Protect and ProsperMost people start out focusing on what stocks to buy and ignore the otherabsolutely critical part of the puzzle-when to sell.All too oft...

-Titulo Original : Minitab Demystified-Fabricante : McGraw Hill-Descripcion Original: Publishers Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Need to learn Minitab? Problem Solved!Get started using Minitab right way with help from this hands-on guide. Minitab Demystified walks you through essential Minitab features and shows you how to apply them to solve statistical analysis problems.Featuring coverage of Minitab 16, this practical guide explores the Minitab interface and the full range of Minitab graphics, Distribution models, statistical intervals, hypothesis testing, and sample size calculations are clearly explained. The book covers modeling tools of regression and the design of experiments (DOE) as well as the industrial quality tools of measurement systems analysis, control charts, capability analysis, acceptance sampling, and reliability analysis. Detailed examples and concise explanations make it easy to understand the material, and end-of-chapter quizzes and a final exam help reinforce key concepts.Its a no-brainer! Youll learn about:Accessing powerful Minitab functions with the Minitab assistantConfidence, prediction, and tolerance intervalsDesigning and analyzing experiments with hard-to-change variablesStatistical process control (SPC), Six Sigma applications, and quality control Predicting the economic impact of samplingAnalyzing life data with additional variablesSimple enough for a beginner, challenging enough for an advanced student, and thorough enough for a Six Sigma professional, Minitab Demystified is your shortcut to statistical analysis success! From the Publisher Andrew Sleeper is a statistical consultant and trainer who has headed his own company since 2002. His industrial career includes work as a design engineer, reliability engineer, project manager, and Six Sigma Black Belt. Sleeper has presented numerous papers and articles on statistical tools in the quality industry. He is the author of two statistical tools books by McGraw-Hill, Design for Six Sigma Statistics, and Six Sigma Distribution Modeling. About the Author Andrew Sleeper is a statistical consultant and trainer who has headed his own company since 2002. His industrial career includes work as a design engineer, reliability engineer, project manager, and Six Sigma Black Belt. Sleeper has presented numerous papers and articles on statistical tools in the quality industry. He is the author of two statistical tools books by McGraw-Hill, Design for Six Sigma Statistics, and Six Sigma Distribution Modeling...

-Titulo Original : Lean Supply Chain And Logistics Management-Fabricante : McGraw Hill-Descripcion Original: Publishers Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Expert Strategies for Improving Supply Chain and Logistics Performance Using LeanThis practical guide reveals how to identify and eliminate waste in your organizations supply chain and logistics function. Lean Supply Chain and Logistics Management provides explanations of both basic and advanced Lean tools, as well as specific Lean implementation opportunities. The book then describes a Lean implementation methodology with critical success factors. Real-world examples and case studies demonstrate how to effectively use this powerful strategy to realize significant, long-term improvements and bottom-line savings.COVERAGE INCLUDES:* Using Lean to energize your supply chain * The eight wastes * Lean opportunities and JIT in supply chain and logistics * Lean tools and warehouse * Global lean supply chain and logistics * Lean opportunity assessment, value stream mapping, and Kaizen event management * Best-in-class use of technology with Lean * Metrics and measurement * Education and trainingValuable training slides are available for download. From the Publisher Paul Myerson has been a successful change catalyst for a variety of clients and organizations of all sizes. He has more than 25 years of experience in supply chain strategies, systems, and operations that have resulted in bottom-line improvements for companies such as General Electric, Unilever, and Church and Dwight (Arm & Hammer). Myerson holds an MBA in Physical Distribution from Temple University and a BS in Logistics from The Pennsylvania State University. He is currently Managing Partner at Logistics Planning Associates, LLC, a supply chain planning software and consulting business ( psiplanner ). Myerson serves as an adjunct professor at several universities, including Kean University and New Jersey City University. He is the author of a Windows-based Supply Chain Planning software, and co-author of a new Lean supply chain and logistics management simulation training game by ENNA. About the Author Paul Myerson has been a successful change catalyst for a variety of clients and organizations of all sizes. He has more than 25 years of experience in supply chain strategies, systems, and operations that have resulted in bottom-line improvements for companies such as General Electric, Unilever, and Church and Dwight (Arm & Hammer). Myerson holds an MBA in Physical Distribution from Temple University and a BS in Logistics from The Pennsylvania State University. He is currently Managing Partner at Logistics Planning Associates, LLC, a supply chain planning software and consulting business ( psiplanner ). Myerson serves as an adjunct professor at several universities, including Kean University and New Jersey City University. He is the author of a Windows-based Supply Chain Planning software, and co-author of a new Lean supply chain and logistics management simulation training game by ENNA...

-Titulo Original : Designing And Managing The Supply Chain 3e With Student Cd-Fabricante : McGraw Hill-Descripcion Original: Designing and Managing the Supply Chain, 3/e provides state-of-the-art models, concepts, and solution methods that are important for the design, control, operation, and management of supply chain systems. In particular, the authors attempt to convey the intuition behind many key supply chain concepts and to provide simple techniques that can be used to analyze various aspects of the supply chain. Topical coverage reflects the authors’ desire to introduce students to those aspects of supply chain management that are critical to the success of a business. Although many essential supply chain management issues are interrelated, the authors strive to make each chapter as self-contained as possible, so that the reader can refer directly to chapters covering topics of interest. Each chapter utilizes numerous case studies and examples, and mathematical and technical sections can be skipped without loss of continuity. The 3rd edition represents a substantial revision. While the structure and philosophy were kept intact, the authors placed an increasing importance on finding or developing effective frameworks that illustrate many important supply chain issues. At the same time, motivated by new developments in industry, they added material on a variety of topics new to the book while increasing the coverage of others. About the Author Associate Professor of Industrial Engineering at the University of California at Berkeley.McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwideTeaches at Massachusetts Institute of Technology...

-Titulo Original : The How To Make Money In Stocks Complete Investing System Your Ultimate Guide To Winning In Good Times And Bad-Fabricante : McGraw Hill-Descripcion Original: From the Publisher Author Profile William J. ONeil (Los Angeles, CA) is the founder and chairman of Investors Business Daily, one of the worlds leading financial newspapers, and is internationally regarded as a foremost source of investment research and advice. He is also founder of William ONeil Company, a leader in equity market information and data research for more than 400 major institutional money managers worldwide. Anyone Can Learn to Invest Wisely With This Bestselling Investment System!Through every type of market, William J. ONeils national bestseller How to Make Money in Stocks has shown over 2 million investors the secrets to successful investing. ONeils powerful CAN SLIM Investing System--a proven seven-step process for minimizing risk and maximizing gains--has influenced generations of investors. Based on a major study of all the greatest stock market winners from 1880 to 2009, this expanded edition gives you:Proven techniques for building stocks before they make big price gains Tips on picking the best stocks, mutual funds, and ETFs to maximize your gains 100 new charts to help you spot todays profitable trends Strategies to help you avoid the most common investor mistakes! Includes the Investors Business Daily Action Plan DVDThe CAN SLIM Investing System The American Association of Individual Investors 12-year study of over 50 leading investment strategies found ONeils CAN SLIM System to be the top-performing strategy. CAN SLIM produced 2,763.3% over the 12 years vs. 14.9% for the S&P 500. Complete Investing System-You Get Started in Three Easy Steps:ACTIVATE YOUR eIBD SUBSCRIPTION Youll get one month of access to the tools and features in eIBD and investors to help you apply what you learn in How to Make Money in StocksGet your first month of eIBD now at investors /system. Then, watch the enclosed Action Plan DVD that gives you a quick overview for using eIBD. REGISTER FOR YOUR LIVE INVESTING WORKSHOP At this three-hour workshop, IBD experts will give you an overview of the CAN SLIM System and provide an action plan for using key features and investing tools. Call 1-800-831-2525 to register for the workshop nearest you. READ HOW TO MAKE MONEY IN STOCKS This book gives you the foundation for your investing success, so be sure to read each chapter carefully. Follow these three steps and youll be on the path to being a more successful investor. You Can Do It, Too! I figured I made more money in stocks using IBD as my daily resource than Ive made as a CPA over the last 10 years. -- Robert F., Illinois, CPA This system has helped me find the big winners in a market rally, and more importantly, it has helped me avoid the big losses in a market downturn. -- Michael A., Florida, retired About the Author Author Profile William J. ONeil (Los Angeles, CA) is the founder and chairman of Investors Business Daily, one of the worlds leading financial newspapers, and is internationally regarded as a foremost source of investment research and advice. He is also founder of William ONeil Company, a leader in equity market information and data research for more than 400 major institutional money managers worldwide...

-Titulo Original : The Toyota Way To Lean Leadership Achieving And Sustaining Excellence Through Leadership Development-Fabricante : McGraw Hill-Descripcion Original: The missing link to long-term Lean success! Despite the fact that companies worldwide have adopted Lean production, none has sustained the same levels of excellence as Toyota. Why? Leadership. In The Toyota Way to Lean Leadership, Jeffrey Liker and Gary L. Convis, a former executive V.P. and managing officer of Toyota, help executives and senior managers get employees to refocus their efforts--from simply performing their singular function to continuously improving in collaboration across the organization. Case studies from Toyota clearly illustrate the methods that create powerful, effective Lean leadership. Jeffrey Liker, author of the popular Toyota Way books, is the acknowledged expert on Toyota processes. He is professor of Industrial and Operations Engineering at the University of Michigan. After his executive leadership at Toyota, Gary L. Convis became the CEO of Dana Holding Corporation, a $6.1 billion supplier to the global automotive, commercial vehicle, and off-highway markets, and helped lead it to a successful turnaround from bankruptcy. Review Thank you, and Mr. Convis, for sharing the The Toyota Way to Lean Leadership, it is my favourite book of 2011. It has become a work-book for me and I am sure to learn many more lessons from it on my journey. --Marius de Beer, PAM From the Publisher Jeffrey K. Liker, author of the popular Toyota Way books, is the acknowledged expert on Toyota processes and culture. He is Professor of Industrial and Operations Engineering at the University of Michigan and a teacher and consultant through Liker Lean Advisors. /Jeffrey.Liker Gary L. Convis is a former President and CEO of, and current consultant to, Dana Holding Corporation, a $6.1 billion supplier to the global automotive, commercial vehicle, and off-highway markets. He was the first General Manager of NUMMI and then became the first American President of Toyota’s largest plant outside Japan. Gary went on to serve as Executive Vice President and Managing Officer of Toyota. From the Back Cover The Toyota Way to Lean Leadership will immediately be recognized as the most important book ever published to understand and guide True North Lean and the goal of perpetual business excellence. The book clearly describes altruistic leaders, concerned with the interest of others, and process vs. individual focused leadership as required ingredients of Lean. Ross Robson, President & CEO, DnR Lean & Ex. Director, Shingo Prize (retired)This great book by Dr. Liker and Gary Convis reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep and enlightening. This book is an absolute must read for anyone interested in lean: its both an eye opener and a game changer. It will transform how you think about lean, and open the way to spectacular results in your job.Michael Balle, PhD, co-author of The Gold Mine and The Lean Manager About the Author Dr. Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and president of Liker Lean Advisors, LLC. He is author of the international best-seller, The Toyota Way: 14 Management Principles from the Worlds Greatest Manufacturer, McGraw Hill, 2004 (26 languages, over 950,000 copies sold), and twelve other books about Toyota and lean management. His latest book is The Toyota Way to Service Excellence. He is a frequent keynote speaker and teacher of master classes on lean leadership and service excellence. Gary L. Convis served as CEO of Dana Holding Company from April 2008 to January 2009, Vice Chairman in 2009 and Senior Advisor to the CEO in 2010. Prior to this Mr. Convis spent more than four decades at Toyota, General Motors Corporation, and Ford Motor Company. He became the first American president of Toyotas largest plant outside Japan, Toyota Motor Manufacturing, Kentucky (TMMK), in 2001...

-Titulo Original : Mcgraw-hills Postal Exams 473/473c-Fabricante : McGraw Hill-Descripcion Original: The comprehensive postal test-prep guide that delivers through rain, sleet, and snowNow that the U.S. Postal Service has replaced its obsolete 470 test with the updated and more difficult 473 and 473C hiring exams, you need this book more than ever if you want to qualify for employment. Its packed with timed, skill-building drills to help you answer questions faster and more accurately. From the Publisher Mark Alan Stewart is the author of more than 20 bestselling test-prep guides. From the Back Cover Beat the competition--and get the job you want with the U.S. Postal Service!Jobs with the U.S. Postal Service offer good pay, great benefits, and excellent security. But the new 473 and 473-C screening exams are tough, and you must score high if you want to get hired. Thats why you need McGraw-Hills Postal Exams 473/473-C-the total test-prep guide for entry-level USPS jobs. Postal exams 473 and 473-C test your skills in these categories: Address Checking, Forms Completion, and Coding and Memory. Speed and accuracy are all-important, so you need lots of practice with questions just like the ones on the real exam-and thats exactly what youll find in this guide. The sample tests in this book will help you work faster and better on test day. Youll build the skills you need to beat the competition--and get the postal job you want.McGraw-Hills Postal Exams 473/473-C includes: 7 full-length practice exams based on the real 473 and 473-C postal tests Hundreds of practice questions just like the ones on the real test Valuable information on physical and other requirements for entry-level jobs PLUS: The latest information on postal careers, hiring procedures, benefits, and salary About the Author Mark Alan Stewart is the author of more than 20 bestselling test-prep guides...

-Titulo Original : The Spirit Of Kaizen Creating Lasting Excellence One Small Step At A Time-Fabricante : McGraw Hill-Descripcion Original: Discover the power of KAIZEN to make lasting and powerful change in your organization“Maurer uses his knowledge of the brain and human psychology to show what I have promoted for the past three decades that continuous improvement is built on the foundation of people courageously using their creativity. Kaizen is much more than a world-class management practice; it is a technique to remove fear from our mind’s mind, enabling us to take small steps to better things. The process of change starts with awareness and desire in our minds and then leads to action and change in the physical world. Readers of this book will surely fi nd new ideas and encouragement to make improvements in personal health, performance at work, and their own well-being.” Masaaki Imai, Chariman, Kaizen Institute KAIZEN: The Small-Step Step Solution for You and Your Company Today’s businesses love the idea of revolutionary, immediate change. But major “disruptive” efforts often fail because radical change sets off alarms in our brains and shuts down our power to think clearly and creatively.There is, however, a more effective path to change. Change that is lasting and powerful. Change that begins with one small step . . .It’s The Spirit of Kaizen a proven system for implementing small, incremental steps that can have a big impact in reaching your goals. This step-by-step guide from renowned psychologist and consultant Dr. Robert Maurer shows you how to:Lower costs by offering little rewards Raise quality by reducing mistakes Manage difficult people one step at a time Boost morale and productivity in five minutes a day Implement big ideas through small but steady actions Sell more in less time Filled with practical tips and ready-to-use tools for managers, innovators, and entrepreneurs, The Spirit of Kaizen is the essential handbook for a changing world. You’ll learn how to think outside the suggestion box, remove mental blindfolds, manage stress with one-minute exercises, and handle rising health-care costs. You’ll discover the “small step” secrets for dealing with all kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers. These simple but powerful techniques can be applied to almost any workplace situation, especially when you’re trying to navigate the stormy waters of radical change, high-pressure deadlines, and cutthroat competition. These are the same methods of small, continual improvement that have been tested by the largest companies, such as Boeing, Toyota, and the U.S. Navy methods that will work for you, too.No matter how big the obstacle or how big the dream, The Spirit of Kaizen has a small-step solution to help you succeed. From the Publisher Robert Maurer, Ph.D., is on the faculty of the UCLA and University of Washington Schools of Medicine. He is also the Director of Science of Excellence, a consulting firm that translates evidence-based psychology into practical strategies for success. About the Author Robert Maurer, Ph.D., is on the faculty of the UCLA and University of Washington Schools of Medicine. He is also the Director of Science of Excellence, a consulting firm that translates evidence-based psychology into practical strategies for success...

-Titulo Original : M Business-Fabricante : McGraw Hill-Descripcion Original: Note: This is a standalone book and does not include Access card/code. With obstacles put in place to question a potential leader’s ethics, world view and career outlook, how does a future leader rise to the top while overcoming obstacles? M: Business brings clarity to what business is about. Its design provides a cutting edge approach to business, and its technology components offer an active learning environment, allowing students to envision a prosperous career in business. About the Author Dr. Linda Ferrell is a Distinguished Professor of Leadership and Business Ethics in The Jack C. Massey College of Business at Belmont University. Before joining the College of Business, she was a Professor of Marketing and Creative Enterprise Scholar with the University of New Mexico’s Anderson School of Management. She co-manages a second $1.25 million grant for business ethics education through the Daniels Fund Ethics Initiative at the University of New Mexico with her husband, Dr. O.C. Ferrell. Dr. Ferrell earned a Ph.D. in Management from the University of Memphis. She holds an M.B.A. and a B.S. in Fashion Merchandising from Illinois State University. Her research interests include marketing ethics, ethics training and effectiveness, the legalization of business ethics as well as corporate social responsibility and sustainability. She has published in Journal of the Academy of Marketing Science, AMS Review, Journal of Business Ethics, Journal of Public Policy & Marketing, Journal of Business Research, as well as others. She has co- authored numerous books including Business Ethics: Ethical Decision Making and Cases, Business and Society, Management, and Introduction to Business. Professionally, Dr. Ferrell served as an account executive in advertising with McDonalds and Pizza Huts advertising agencies. Dr. Ferrell is on the Board of Directors of Mannatech, Dallas, a NASDAQ listed, health and wellness company. She serves on the Board of the National Association of State Boards of Accountancy-Center for the Public Trust. She serves on the executive committee, board, and academic advisory board of the Direct Selling Education Foundation. She is on the Cutco/Vector college advisory board. She has significant experience working with the direct selling industry. She serves on the advisory board of Savant Learning. She is also President of the Academy of Marketing Science. Dr. Ferrell also serves as an expert witness in ethics and legal disputes.O.C. Ferrell is Professor of Marketing at Colorado State University. He also has held faculty positions at the University of Memphis, University of Tampa, Texas A&M University, Illinois State University, and Southern Illinois University, as well as visiting positions at Queens University (Ontario, Canada), University of Michigan (Ann Arbor), University of Wisconsin (Madison), and University of Hannover (Germany). He has served as a faculty member for the Masters Degree Program in Marketing at Thammasat University (Bangkok, Thailand). Dr. Ferrell received his BA and MBA from Florida State University and his PhD from Louisiana State University. His teaching and research interests include business ethics, corporate citizenship, and marketing. Dr. Ferrell is widely recognized as a leading teacher and scholar in business. His articles have appeared in the Journal of Marketing Research, Journal of Business Ethics, Journal of Marketing, Journal of Business Research, Journal of Macromarketing, Journal of the Academy of Marketing Science, and others. His textbook entitled Business Ethics: Ethical Decision Making and Cases is the leading text in this field. He has also coauthored numerous textbooks for marketing, management, and other business courses, as well as a trade book on business ethics. He chaired the American Marketing Association (AMA) ethics committee that developed its current code of ethics. He was the vice president of Marketing Education and president ...

-Titulo Original : Investing Between The Lines How To Make Smarter Decisions By Decoding Ceo Communications-Fabricante : McGraw Hill-Descripcion Original: Review On Warren Buffetts Recommended Reading List --Berkshire Hathaway Annual Shareholder Letter, 2012...investors ought to pay better attention to the way CEOs, the stewards of their capital, express themselves. That idea is the premise behind a new book from McGraw-Hill that explores the relationship between stock picking and executive candor...worthy of investor attention. --Barrons Investing Between the Lines by LJ Rittenhouse, has a lot to say about communication in general and CEO communication in particular. [This book] stands out for its emphasis on research and data, rather than just opinion. [It] should be dog-eared, filled with flags, passages underlined and highlighted... --IR Magazine Rittenhouse offers page after page of detailed analyses of corporate communications. These analyses are not always intuitively obvious. I for one am grateful for her efforts. --Seeking Alpha The essential guide to making smarter decisions by decoding CEO CommunicationsRecommended reading in Warren Buffet’s 2013 Shareholder LetterInvesting Between the Lines introduces a revolutionary method for evaluating the financial integrity of a company. You don’t need special access to “insider” information or a degree in accounting to figure it out. In fact, the secret is right in front of you in black and white in the words of every shareholder letter, annual report, and corporate correspondence you receive.Investing Between the Lines shows you how to:Decipher the “FOG” of confusing company communications Decode the real meaning behind corporate jargon and platitudes Separate the facts from the fluff in annual reports and quarterly earnings calls Safeguard your money by investing in companies that steward investor capital Too often, corporate executives and investment professionals are expected to deliver short-term results. As a result, they are compelled to turn to accounting techniques and unclear language to meet these expectations.In Investing Between the Lines, L.J. Rittenhouse lays out her time-tested approach for recognizing at-risk businesses before trouble hits. This is the same method she used to predict the collapse of Enron and the fall of Lehman.From comparing the statements of Ford, GM, and Toyota to revealing why FedEx and Wells Fargo have been so successful, Investing Between the Lines shows that Rittenhouse’s system is one of the most powerful tools a corporate leader or investor can have. Once you learn the clues to decode CEO communications, you will be able to invest between the lines to figure out exactly what a company’s CEO is or isn’t telling you.Whether you’re a professional investor, a new shareholder, or a CEO who wants to improve how your company communicates, Investing Between the Lines is one of the best investments you’ll ever make.Praise for Investing Between the Lines“Rittenhouse is still on the side of the angels.” WARREN BUFFETT, Chairman and CEO, Berkshire Hathaway“Tremendous! Investing Between the Lines is destined to become a classic in showing how candor is the language of trust and how trust is the basis on which companies ultimately succeed.” STEPHEN M. R. COVEY, author of the New York Times and #1 Wall Street Journal bestseller, The Speed of Trust, and coauthor of Smart Trust“Before investing only by the numbers, read Investing Between the Lines. In it, L.J. Rittenhouse makes a compelling case that CEOs’ words matter too.” JAMES HESKETT, Baker Foundation Professor Emeritus, Harvard Business School, and author of The Culture Cycle“An intriguing read that gets to the heart of the 21st-century leadership challenge the need for leaders to candidly build and earn the trust of their stakeholders in an enduring way.” DOUGLAS R. CONANT, Former President, CEO, and Director of Campbell Soup Company and New York Times bestselling author of TouchPoints“This book is the Rosetta Stone for investors and the high-water mark for CEOs.” DAVID CHILDERS, CEO of Compli, Inc...

-Titulo Original : Disney U How Disney University Develops The Worlds Most Engaged, Loyal, And Customer-centric Employees-Fabricante : McGraw Hill-Descripcion Original: With a Foreword by Jim Cora, former Chairman of Disneyland InternationalA leadership blueprint, applicable in any organization. -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of Its Your ShipWhen I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipps informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable. -- Michael Eisner, Former CEO and Chairman, The Walt Disney CompanyWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disneys employees have been fueling the iconic brands wild success for more than 50 years.How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disneys timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disneys dream to life.Disney U reveals the heart of the Disney culture and describes the companys values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.PRAISE FOR Disney U:I highly recommend Disney U to anyone interested in building an enduring market presence and brand. -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USALipps narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both people and technology. -- Debi Aubee, Vice President of Sales, Bose CorporationEvery leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth. -- David Overton, Founder and Chief Executive Officer, The Cheesecake FactoryHow does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question. -- John G. Veres III, Ph.D., Chancellor, Auburn University at MontgomeryDoug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization. -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated From the Publisher DOUG LIPP helped create the first international version of the Disney University, in Japan at Tokyo Disneyland, and then led the training team of the Disney University at the corporate headquarters of The Walt Disney Company, The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney Uni...

-Titulo Original : Socratic Selling How To Ask The Questions That Get The Sale-Fabricante : McGraw Hill-Descripcion Original: Build a relationship with your customers and close the sale more surely.The Socratic approach respects the power of the customer. The customer has the need, the power, and the decision-making authority. Socratic Selling shows you how to access that power, to cooperate with it, and to make it work for you.Inside you will discover how to:Open a sales dialogue dynamically, so that you and your customer go right to the heart of the matter Guide the dialogue through a discovery of needs and needed decisions Negotiate objections, and close effectively Uncover the motivators that move sales to more predictable closure From the Back Cover This is the decade of the customer. You cannot learn too much about the customer. By their own admission, most salespeople talk too much. Too few socratically help customers draw the logical conclusion to buy what is proposed to them. The Socratic approach respects the power of the customer. The customer has the need, the power, and the decision-making authority. Socratic Selling shows the reader how to access that power, to cooperate with it, and to induce it to flow toward the salesperson. Socratic Selling shows salespeople how to build a relationship with the customer and close the sale more surely. The approach uses the Socratic Method: A method of teaching or discussion, as used by Socrates, in which one asks a series of easily answered questions which inevitably lead the answerer to a logical conclusion. (Websters Unabridged). You will discover in concise, easy-to-follow chapters how to open a sales dialogue dynamically, so the salesperson and customer go right to the heart of the matter; guide the dialogue through a discovery of needs and needed decisions; uncover the motivators that move sales to more predictable closure; negotiate objections, handle challenging questions, and close effectively; and move to the next step in the closing process so that every sales meeting has definition. About the Author Kevin Daley is President and CEO of Communispond - the worlds largest training company in personal communications skills...

-Titulo Original : The Big Book Of Icebreakers Quick, Fun Activities For Energizing Meetings And Workshops-Fabricante : McGraw Hill-Descripcion Original: Leading a meeting? giving a presentation? Heading a workshop? Icebreakers are great for lightening up the atmosphere at the beginning of a meeting or event, and encouraging everyone to participate fully. This collection of 50 icebreakers is organized around common business situations and is designed to help leaders start every session, meeting, presentation, or workshop with a burst of energy and fun. Includes icebreakers for sales meetings, team building, complete strangers, introducing a topic, staff meetings, groups over 20, outdoor settings, and more. this latest book in the popular Big Book of Business Games series is the most fun yet! From the Publisher Edie West (Fairfax Station, VA) is a trainer and speaker. She also creates and markets products for speakers, teachers, facilitators, and trainers that engage the audience in listening and learning. Edie is the author of 201 Icebreakers. From the Back Cover Get meetings off to a great start! Icebreakers are a great way to warm up to large groups, encourage shy individuals to participate more fully, add color to boring staff meetings, and bring together people who are complete strangers. In fact, icebreakers are effective in just about any group situation. The trick is in knowing which ones are best for a given situation. Thats where this book can help. It contains 65 proven and effective icebreakers that participants will enjoy and respond to, while at the same time matching each activity to the appropriate occassion. Discover stimulating ways to: generate interest in a presentation or training topic; inject enthusiasm into sales meetings; bring cohesiveness and a shared sense of purpose to large groups; break down barriers between strangers; re-energize groups on the brink of boredom; stimulate creative team thinking. No matter what the challenge or how tough the audience, this book will enable you to create the atmosphere you need to get the job done! About the Author Edie West (Fairfax Station, VA) is a trainer and speaker. She also creates and markets products for speakers, teachers, facilitators, and trainers that engage the audience in listening and learning. Edie is the author of 201 Icebreakers...

-Titulo Original : Loose Leaf For Managerial Accounting-Fabricante : McGraw Hill-Descripcion Original: As the long-time #1 best-seller, Garrison has helped guide close to 3 million students through managerial accounting since it was first published. It identifies the three functions managers must perform within their organisations - plan operations, control activities, and make decisions - and explains what accounting information is necessary for these functions, how to collect it, and how to interpret it. Garrisons Managerial Accounting is known for its relevance, accuracy, and clarity. It is also unique in that the authors write the most important supplements that accompany the book: solutions manual, test bank, instructors manual, and study guide making them both of high quality and extremely consistent with the textbook. About the Author Eric W. Noreen (B.A. University of Washington, M.B.A. and Ph.D. Stanford University) is the Ac-counting Circle Professor of Accounting, Fox School of Business, Temple University. He has taught at INSEAD in France and the Hong Kong Institute of Science and Technology. An award-winning certified management accountant, he has served as associate editor of The Accounting Review and the Journal of Accounting and Economics, and has published his research in important accounting journals. He has also won a number of awards from students for his teach-ing.Peter C. Brewer (B.S. Penn State University, M.S. University of Virginia, Ph.D. University of Tennessee) is a professor in the Department of Accountancy at Miami University, Oxford, Ohio. He has published widely in academic business journals, and several of his articles have won major awards. He serves on several editorial boards of journals specializing in accounting education, and has received awards for teaching excellence from Miami University’s school of business and from its student government. He is a leading thinker in undergraduate management accounting curriculum innovation and is a frequent presenter at various professional and academic conferences. A former auditor, he continues as a consultant on case writing to numerous firms.Ray H. Garrison (B.S. and M.S. Brigham Young University, D.B.A. Indiana University) is emeritus Professor of Accounting at Brigham Young University, Provo, Utah. As a certified public accountant, he has been involved in management consulting work with both national and regional accounting firms. He has published articles in The Accounting Review, Management Accounting, and other professional journals. Innovation in the classroom has earned him the Karl G. Maeser Distinguished Teaching Award from Brigham Young University...

-Titulo Original : Good Stocks Cheap Value Investing With Confidence For A Lifetime Of Stock Market Outperformance-Fabricante : McGraw Hill-Descripcion Original: Power through the ups and downs of the market with the Value Investing Model.Stock prices fluctuate unpredictably. But company values stay relatively steady. This insight is the basis of value investing, the capital management strategy that performs best over the long term.With Good Stocks Cheap, you can get started in value investing right now. Longtime outperforming value investor, professor, and international speaker Kenneth Jeffrey Marshall provides step-by-step guidance for creating your own value investing success story. Youll learn how to:*Master any company with fundamental analysis*Distinguish between a companys stock price and its worth*Measure your own investment performance honestly*Identify the right price at which to buy stock in a winning company*Hold quality stocks fearlessly during market swings*Secure the fortitude necessary to make the right choices and take the right actionsMarshall leaves no stone unturned. He covers all the fundamental terms, concepts, and skills that make value investing so effective. He does so in a way thats modern and engaging, making the strategy accessible to any motivated person regardless of education, experience, or profession. His plain explanations and simple examples welcome both investing newcomers and veterans.Good Stocks Cheap is your way forward because the Value Investing Model turns market gyrations into opportunities. It works in bubbles by showing which companies are likely to excel over time, and in downturns by revealing which of these leading businesses are the most underpriced.Build a powerful portfolio poised to deliver outstanding outcomes over a lifetime. Put the strength of value investing to work for you with Good Stocks Cheap. From the Publisher Kenneth Jeffrey Marshall teaches value investing in the Masters in Finance program at the Stockholm School of Economics in Sweden, and at Stanford University. He also teaches asset management in the MBA program at the Haas School of Business at the University of California, Berkeley. Marshall is a past member of the Stanford Institute for Economic Policy Research; he taught Stanfords first-ever online value investing course in 2015. He earned his MBA at Harvard Business School. About the Author Kenneth Jeffrey Marshall teaches value investing in the Masters in Finance program at the Stockholm School of Economics in Sweden, and at Stanford University. He also teaches asset management in the MBA program at the Haas School of Business at the University of California, Berkeley. Marshall is a past member of the Stanford Institute for Economic Policy Research; he taught Stanfords first-ever online value investing course in 2015. He earned his MBA at Harvard Business School...

-Titulo Original : Candlestick Charting Explained Timeless Techniques For Trading Stocks And Futures-Fabricante : McGraw Hill-Descripcion Original: Master this powerful trading system and identify the best tradesInside this book you will discover candlestick charting, one of the most popular tools in technical analysis. Candlestick Charting Explained features updated charts and analysis as well as new material on integrating Western charting analysis with Japanese candlestick analysis, grouping candlesticks into families, detecting and avoiding false signals, and more. From the Publisher Gregory L. Morris is a portfolio manager for PMFM, Inc., managing the PMFM Core Advantage Portfolio Trust mutual fund. One of the worlds leading experts on candlestick charting, Morris is a consultant and the former CEO of MurphyMorris , which he and a partner founded and later sold to StockCharts . He is the author of The Complete Guide to Market Breadth Indicators, along with numerous articles for professional publications, and has spoken to thousands of traders and investors at industry conferences around the world. From the Back Cover The classic Japanese candlestick reference, updated with all-new insights and tools to improve your predictive accuracyCandlestick Charting Explained takes the subjectivity out of Japanese candlestick analysis by providing you with standardized, straightforward coverage of 89 powerful candlestick patterns. Inside you will learn what they indicate about current trader behavior and how you can use each to instantly improve your market knowledge and analytical precision.In this revised and expanded third edition, candlestick expert Greg Morris updates his influential guidebook with valuable new material and patterns to give you: Thorough coverage of candlestick patterns to allow instant analysis of investor attitude and probable market direction Methods for integrating candlesticks with traditional Western charting analysis for enhanced signal verification Completely new section by Ryan Litchfield dedicated to Trading with Candlesticks Current insights into trader psychology, and how it impacts interactions between buyers and sellers Its in-depth exploration of traditional as well as all-new candlestick charts, Candlestick Charting Explained will show you how to make candlestick charting a logical, understandable, and profitable component of your current trading program.Empower your trading with Japanese candlestick chartingJapanese candlestick charts dramatically improve your understanding of short-term (less than a week) market sentiment, making you a much more informed and focused trader of stocks, futures, and indices. The bestselling Candlestick Charting Explained focuses on the patterns themselves and highlights the key facts you need to know to apply each pattern to your trading. For each of 89 distinctive candle patterns, its standardized format provides you with: Commentary--Description of pattern and significance of its name, insights into unique features, and other concise explanation Rules of Recognition--Simple rules for quick, accurate identification along with precise, day-by-day descriptions of pattern development Scenarios and Psychology Behind the Pattern--Trading scenarios that could have led to the patterns development, with general discussion of the psychology of each days action Pattern Flexibility--Situations that change the patterns effectiveness with explanations of allowable deviations from the classic pattern Pattern Breakdown--Instructions for reducing the pattern to a single candle line and whether or not outside confirmation is suggested or unnecessary Related Patterns--Patterns that have similar formations, could be considered variations, or are a part of this pattern Example--A graphic example of the pattern to both aid in recognition and eliminate costly confusion in pattern identification Additional information and insights present different interpretations of candlesticks based on intraday instead of end-of-day events and action, improving signal reliability. The au...

-Titulo Original : The Essentials Of Business Etiquette How To Greet, Eat, And Tweet Your Way To Success-Fabricante : McGraw Hill-Descripcion Original: The Definitive Guide to Professional BehaviorWhether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--its all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format.If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book! -- MADELINE BELL, President and COO, The Childrens Hospital of PhiladelphiaPachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace. -- JOSEPH A. BARONE, PharmD, FCCP, Acting Dean and Professor II, Rutgers University, Ernest Mario School of PharmacyThe pragmatic advice Barbara offers is sure to meaningfully help people be more confident and effective in multiple business situations. -- ELIZABETH WALKER, Vice President, Global Talent Management, Campbell Soup Company “Readable, well-organized . . . presents practical, sound advice on the most common situations involving business etiquette: communication, body language, dress, dining, telephone, and cell phone use, making presentations, job interviewing, and many other essentials. Recommended. All business collections and readership levels.” -- CHOICE Book Description The Definitive Guide to Professional BehaviorWhether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--its all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format.If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book! -- MADELINE BELL, President and COO, The Childrens Hospital of PhiladelphiaPachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace. -- JOSEPH A. BARONE, PharmD, FCCP, Acting Dean and Professor II, Rutgers University, Ernest Mario School of PharmacyThe pragmatic advice Barbara offers is sure to meaningfully help people be more confident and effective in multiple business situations. -- ELIZABETH WALKER, Vice President, Global Talent Management, Campbell Soup Company “Readable, well-organized . . . presents practical, sound advice on the most common situations involving business etiquette: communication, body language, dress, dining, telephone, and cell phone use, making presentations, job interviewing, and many other essentials. Recommended. All business collections and readership levels.” -- CHOICE From the Publisher BARBARA PACHTER is president of Pachter & Associates. She is an internationally renowned business etiquette and communications speaker, coach, and author who has delivered more than 2,100 seminars throughout the world. For more information, visit pachter . About the Author BARBARA PACHTER is president of Pachter & Associates. She is an internationally renowned business etiquette and communications speaker, coach, and author who has delivered more than 2,100 seminars throughout the world. For more information, visit pachter ...

-Titulo Original : Powell Principles-Fabricante : McGraw Hill-Descripcion Original: The key to success in any setting lies in knowing how to be an effective leader. The Powell Principles outlines the decision-making habits, success strategies, and leadership philosophies of Secretary of State Colin Powell, and provides fascinating examples of how Powell has used them to overcome numerous obstacles in his climb to the top. Filled with insights that are refreshingly honest, this concise, powerful book reveals how you can dramatically improve your leadership skills and achieve unmatched levels of professional success, while inspiring others to extraordinary performance. From the Publisher Oren Harari is a professor of management at the McLaren Graduate School of Business, University of San Francisco, and author of the national bestseller Leadership Secrets of Colin Powell. About the Author Oren Harari is a professor of management at the McLaren Graduate School of Business, University of San Francisco, and author of the national bestseller Leadership Secrets of Colin Powell...