Book : The Employee Experience How To Attract Talent, Retain

-Titulo Original : The Employee Experience How To Attract Talent, Retain Top Performers, And Drive Results

-Fabricante :

Wiley

-Descripcion Original:

Want a profit-enhancing Customer Experience? Start with the Employee Experience.The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). Its not about perks. Its not about creating a workers utopia, and it doesnt mean that work must be easy; employees are responsible for managing expectations and meeting the organizations requirements. But by establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement. The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. The Employee Experience teaches you how to leverage the full potential of your people to transform your future: Make the Employee Experience a core part of your strategyUnderstand employee expectations and bridge the Expectation GapEstablish a rock-solid Contract that breeds trust and confidenceBuild a culture of support and achievementTurn employee engagement into an exceptional customer experience, profit, and growth Creating a transformative employee experience is not about stock options or foosball in the break room. Its about respecting the role your people play in representing your brand and building your business. When you give talented people the space to achieve and thrive, theyll give your customers an experience your competitors cant duplicate. The Employee Experience shows you where extraordinary companies start. . . and how to build one. Review Maylett and Wride have plowed through tens of thousands of cases, figured out what actually tips the scale of engagement, and are now sharing what you can do to attract and retain top performing employees by building the right employee experience for your organization. - From the Foreword by Kerry Patterson, Co-Author of the New York Times bestseller, Crucial Conversations. From the Inside Flap Ever Notice How Companies with the Best Service Also Have the Happiest Employees? Thats No Accident.Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce-the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the worlds most successful organizations. By establishing a clear set of expectations and promises-collectively known as the Contract-and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep todays rarest resource: talented people. Blending rigorous researc