Book : The Southwest Airlines Way - Gittell, Jody Hoffer

-Titulo Original : The Southwest Airlines Way

-Fabricante :

McGraw Hill

-Descripcion Original:

If you look at Southwest Airlines, and I admire what they do, theyve been the most successful airline in the industry.--Gerard Arpey, CEO, American AirlinesThrough extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines positive employee relations and high performance through good and bad times.--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry ProgramIn an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers From the Publisher Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers. From the Back Cover Management lessons from the worlds most profitable airlineAs a former Southwest insider, I often wondered why other organizations couldnt duplicate the business model. Anyone who wants to understand how it works should read this book.--Libby Sartain, Senior VP of Human Resources, Professor Gittell has tackled one of the hottest and most important topics in business circles today--why some airlines continually fly high over the economic wreckage of the rest of the industry.---Thomas Winkelmann, VP-The Americas, Lufthansa German AirlinesThrough extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines positive employee relations and high performance through good and bad times.--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program Fortune magazine calls Southwest Airlines the most successful airline in history. In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwests remarkable success--high performance relationships--and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittells eight years of field research, this book explores Southwests innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to:* Lead with credibility and caring * Invest in frontline leaders * Hire and train for relational competence * Use conflicts to build relationships * Encourage mutual respect among employees, managers, unions, and suppliers About the Author JODY HOFFER GITTELL IS A PROFESSOR OF MANAGEMENT at Brandeis Universitys Heller School for Social Policy and Management. She serves as Executive Director of the Relational Coordination Research Collaborative, bringing practitioners and researchers together to transform organizational relationships for high performance. She also serves as Chief Scientific Officer of Relational Coordination Analytics Inc., offering measurement, evaluation and visualization of relational coordination networks to organizations seeking to improve their performance. To learn more visit rcrc.brandeis.edu and rcanalytic .Dr. Gittells research expl