-Titulo Original : The Power Of Latino Leadership Culture, Inclusion, And Contribution-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Over 50 million Latinos live in the United States, and it’s estimated that by 2050 one in three of the US population will be Hispanic. What does it take to lead such a varied and vibrant people who hail from twenty-two different countries and are a blend of different races? And what can leaders of all cultures and ethnicities learn from how Latinos lead? Juana Bordas takes us on a journey to the very heart and soul of Latino leadership. She offers ten principles that richly illustrate the inclusive, people-oriented, socially responsible, and life-affirming way Latinos have led their communities. Bordas includes the voices and experiences of other distinguished Latino leaders and vivid dichos (traditional sayings) that illustrate positive aspects of the Latino culture. This unprecedented book illustrates powerful and distinctive lessons that will inform leaders of every background. Review “Latinos have advanced because of the activist tradition of our leaders who organized people to address social injustice. As the Latino community comes into its power, our future leaders can learn from The Power of Latino Leadership as they create their own history. ‘Si Se Puede-Yes We Can’ is a call to action. This book captures this spirit.” -Dolores Huerta, President, Dolores Huerta Foundation; cofounder, United Farm Workers; and recipient of the Presidential Medal of Freedom “Latinos are part of the fabric of America. Our culture and values are perfectly consistent with the American Dream that has made and continues to make the United States great. The Power of Latino Leadership explores a leadership model to maximize the role of Latinos in America’s future growth and prosperity.” -Julian Castro, Mayor of San Antonio, Texas “The Power of Latino Leadership is a must-read for Latinos who want to integrate their history and culture into their future contributions, whether just starting on their leadership journey or already recognized leaders.” -Carlos F. Orta, President and CEO, Hispanic Association on Corporate Responsibility “At Western Union, I have the opportunity to see leadership in many ways. The most impactful are the hardworking, everyday heroes that make a difference in their communities. Bordas celebrates this type of leadership in this inspiring book. The Power of Latino Leadership brings to life the contributions US Latinos are making to invigorate our communities, culture, and economy.” -Hikmet Ersek, President and CEO, Western Union “It is now that Latino political and social strengths are being realized. This is attributed to leadership within the Latino community that has singularly focused on ensuring that our voices are heard and that we influence all sectors of American life. In The Power of Latino Leadership, Bordas offers a model for future leadership that draws on our strengths and leverages our enormous potential.” -Lisa Garcia Quiroz, Senior Vice President for Corporate Responsibility and Chief Diversity Officer, Time Warner, and Founding Publisher, People en Español “This book is a must for anyone who wants to know how leaders develop their practices within a community context. Bordas has pulled together illuminating examples with great lessons for anyone working to create an equitable and truly diverse society.” -Rinku Sen, President, Applied Research Center; Publisher, Colorlines ; and author of The Accidental American “To the joy of some and the panic of others, America grows more diverse by the day. Leaders want to understand and motivate those they lead but may feel intimidated by the complex history and culture of Latinos in America. Native-born and immigrant...newly arrived and in the country since before there was a United States, Spanish-speaking, bilingual, English-dominant, with roots in countries running from Mexico all the way to the tip of South America...it’s a lot to master! Juana Bordas has written a handbook for making sense of it all. The Power of...

-Titulo Original : Inclusive Conversations Fostering Equity, Empathy, And Belonging Across Differences-Fabricante : Berrett-Koehler Publishers-Descripcion Original: What is impressive is not only how Winters builds a case for the urgency and need for bold, inclusive conversations but that she also gives specific strategies and competencies to turn her theory into practice.--Dr. Sheila Robinson, publisher and CEO, Diversity Woman MediaEffective dialogue across different dimensions of diversity, such as race, gender, age, religion, or sexual orientation, fosters a sense of belonging and inclusion, which in turn leads to greater productivity, performance, and innovation. Whether in the workplace, faith communities, or educational settings, our differences can tear us apart rather than bring us together if we do not know how to communicate. Recognizing our collective responsibility to earnestly address our differences and increase understanding and empathy will not only enhance organizational goals but will also lead to a healthier, kinder, and more compassionate world.Award-winning diversity, equity, and inclusion consultant Mary-Frances Winters has been leading workshops on what she calls Bold, Inclusive Conversations for years. In this book she offers specific dialogue strategies to foster greater understanding on the following topics:Recognizing the importance of creating equity and sharing power Dealing with the fragility of dominant groups--their discomfort in engaging with historically subordinated groupsAddressing the exhaustion historically marginalized groups feel from constantly explaining their different lived experience Exploring how to build trust and create psychologically safe spaces for dialogue This guide is comprehensive for anyone who wants to break down the barriers that separate us and facilitate discussions on potentially polarizing topics. Review “What is impressive is not only how Winters builds a case for the urgent need for inclusive conversations but that she also gives specific strategies and competencies to turn her theory into practice.”-Dr. Sheila Robinson, Publisher and CEO, Diversity Woman Media “This extremely useful and helpful book is a gift of ‘more.’ More of Winters’s wisdom and teachings, more of her reassuring humanity, more of her practical and fearless voice, and more of her compassion and heroic contributions to a better world.”-Dr. Gregory Woodward, President, University of Hartford “Mary-Frances Winters is the expert on how to break out of our bubbles by having deep, challenging, bold, and inclusive conversations.”-Steven Humerickhouse, Executive Director, The Forum on Workplace Inclusion “If you only review the glossary of terms in the back of this book, your investment will be worth it.”-Dr. Bev Kaye, coauthor of Love ’Em or Lose ’Em, Help Them Grow or Watch Them Go, and Up Is Not the Only Way “This book is a wonderful resource for all of us who are committed to building our understanding and our effectiveness in achieving a diverse, equitable, and inclusive world.”-Julie Packard, Executive Director, Monterey Bay Aquarium About the Author Mary-Frances Winters is the founder and president of the Winters Group Inc., a diversity, equity, and inclusion consulting firm. She has been helping clients create inclusive environments for over three decades. Winters was named a diversity pioneer by Profiles in Diversity Journal and is the recipient of the prestigious ATHENA Award as well as the Winds of Change Award conferred by the Forum on Workplace Inclusion. She was named by Forbes as one of the top ten diversity and inclusion consultants. Winters is also the author of the bestselling We Cant Talk about That at Work...

-Titulo Original : The 8 Dimensions Of Leadership Disc Strategies For Becoming A Better Leader (bk Business)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: To be an effective leader you need to know your strengths-but that’s only part of the story. You also need a broad perspective on all the behaviors needed to be an effective leader. This book provides both. Using the third-generation DiSC® online personality assessment-one of the most scientifically validated tools available-The 8 Dimensions of Leadership helps you identify your primary leadership dimension. Whether you are a Pioneering, Energizing, Affirming, Inclusive, Humble, Deliberate, Resolute, or Commanding leader, the authors help you understand the psychological drivers, motivations, and “blind spots” characteristic of your style. But no single style will take you all the way. A Humble leader may have a hard time making tough decisions. A Commanding leader may run roughshod over potential allies. The authors detail the lessons all leaders can learn from each style, enabling you to craft a multidimensional approach to becoming the leader you aspire to be. Review “For a fresh outlook on what it takes to be a great leader, read this book. The 8 Dimensions of Leadership is an insightful, practical guide-a leader could spend ten or twenty years learning some of the lessons you’ll take away. Don’t wait.” -Keith Ferrazzi, bestselling author of Never Eat Alone “The 8 Dimensions of Leadership is a treasure trove of practical leadership advice. Built upon a solid research-based foundation, the book is a remarkable collection of proven developmental strategies. Clear and engaging, it is a must-read for those who aim to sharpen their leadership skills and improve their interpersonal effectiveness.” -Steven Snyder, founder and Managing Director, Snyder Leadership Group, and former CEO, Net Perceptions Inc. “It is always refreshing to read a research-based book on leadership that presents convincing evidence that the best leaders are not ‘single celled’ or ‘one-trick ponies.’ The book guides all leaders to discovering new behaviors that enable them to go beyond their autopilot approaches and the ultimate ruts that so many leaders dig for themselves.” -Jack Zenger, CEO, Zenger Folkman, and coauthor of the bestselling The Extraordinary Leader and The Extraordinary Coach “The quest for leadership is first an inner quest to discover who you are, and one of the best places to begin that quest is with The 8 Dimensions of Leadership. Jeffrey Sugerman, Mark Scullard, and Emma Wilhelm challenge the widely accepted, but fundamentally flawed, assumption that you should lead only with your strengths. They argue most persuasively that you must stretch yourself beyond your primary dimension in order to meet the demands of today’s multidimensional environment. This highly personalized book is based on solid evidence, crammed with real-life examples, and full of practical suggestions that you can use immediately. You will be, as I was, richly rewarded when you read it and apply it.” -Jim Kouzes, Dean’s Executive Professor of Leadership, Leavey School of Business, and coauthor of the bestselling The Leadership Challenge and The Truth about Leadership “An enormously valuable book for anyone interested in greater effectiveness in the new era of leveraging relationships! So much of what many of us want to get done these days requires an understanding of what makes us more or less comfortable as we engage with our world and the key people in it, and this should be considered a prime resource. Don’t let the simplicity and easily intuitive quality of its contents fool you. This is a power tool. As a more than twenty-year DiSC profile user and advocate, I was already familiar with and sympathetic to the basic model. But as I engaged with its simple but subtle concepts and suggestions, I was stunned by its ability to hit home for me in so many aspects of my own current leadership challenges and opportunities. It delivered instant validation and inspired direction for me. Bravo!” -David Allen, Chairman, David Allen Co...

-Titulo Original : Do What Matters Most Lead With A Vision, Manage With A Plan, Prioritize Your Time-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Time management remains a huge challenge for most people. This book shares the three powerful habits that will help you minimize distractions, maximize accomplishments, and find time to do what matters most.In researching more than 1,260 managers and executives from more than 108 different organizations, Steve and Rob Shallenberger discovered that 68 percent of them feel like their number one challenge is time management, yet 80 percent dont have a clear process for how to prioritize their time. Drawing on their forty years of leadership research, this book offers three powerful habits that that will help people and teams do what matters most. These three high performance habits are developing a written personal vision, identifying and setting Roles and Goals, and consistently doing Pre-week Planning. People who live these three habits can increase productivity by at least 30 to 50 percent, while reducing stress. For organizations, this means higher profits, happier employees, and increased innovation. For individuals, it means better physical and mental health, stronger relationships, and a greater sense of peace and balance.You will learn how acquiring this skillset turned an average employee into her companys top producer, enabled a senior vice president to reignite his team and achieve record results, transformed a stressed-out managers work and home life, helped a CEO who felt like hed lost his edge regain his fire and passion, and much more. By implementing these simple and easy-to-understand habits, supported by tools like the Personal Productivity Assessment, you will learn how to lead a life by design, not by default. Youll feel the power that comes with a sense of control, direction, and purpose. Review “This is the most impactful leadership book I’ve ever read. It provides a simple results-based method that everyone is capable of following. If you follow this process, you will not only become a better leader, but a better spouse, parent, and friend. Every CEO, leader, and person should read this book.” -Mike Choutka, President & CEO of Hensel Phelps“This book helped me improve my focus on what matters most by showing me how to schedule my priorities instead of prioritizing my schedule. The big three of vision, roles & goals, andpre-week planning are life-changing habits that I am constantly sharing with others. I love the simplicity of this book and the immediate call to action that will impact anyone!”-Michelle Friesenhahn, Global SVP Human Resources, Ultra“Transformational reading delivered in a precise and simple way that is easy for people to connect with. This book shows how to design a great life by following the big three habits that will make daily living productive, effective, and fulfilling.”-Minalkumar Shah, CEO, Techpak Industries Ltd. “This book is about leading a life by design; either you make things happen or things happen to you. Do What Matters Most teaches the building blocks of success and how to control your destiny to achieve success in every area of your life. If you are yet to find success, this book is for you. If you are already successful, you can soar to greater heights. I wish I had read this book as a teenager.” -Jody Richards, President, Process Technology About the Author Steve Shallenberger is the founder and chairman of Becoming Your Best Global Leadership. He has more than forty years of experience as a business owner, senior executive, professional corporate trainer, and community leader. Rob Shallenberger is CEO of Becoming Your Best Global Leadership. He served as an F-16 fighter pilot in the air force for eleven years. He was also an advance agent for Air Force One and traveled the world working with foreign embassies and the Secret Service...

-Titulo Original : Help Them Grow Or Watch Them Go Career Conversations Organizations Need And Employees Want-Fabricante : Berrett-Koehler Publishers-Descripcion Original: The new edition of the bestselling employee development classic includes advice on engagement and retention in todays more flexible employment environment and a new chapter on creating a career development culture in your organization.Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel they just dont have time for it. This book offers a better way: frequent, short conversations with employees about themselves, their goals, and the business that can be integrated seamlessly into the normal course of business. Beverly Kaye and Julie Winkle Giulioni identify three broad types of conversations that will increase employees awareness of their strengths, weaknesses, and interests; point out where their organization and their industry are headed; and help them pull all of that together to create forward momentum. And the new chapter includes an assessment so you can measure how well your current culture supports development--and how to improve it. Review “Filled with great examples, questions, and real-world approaches that fit into the workflow, this book brings a much-needed simplicity and personal touch back to career development.” -David Rodriguez, Executive Vice President and Chief Human Resources Officer, Marriott International “Employees crave authentic conversations about their careers. Too frequently, managers shy away or simply don’t make the time. Bev and Julie remind us that it can be as simple as asking good questions-and they show us how with tips, examples, and suggestions that build confidence and competence.” -Louise Keefe, Global Senior Leader, Organization Effectiveness, Eaton “Every manager will find this short book to be long on practical ways to make career development happen.” -Jack Zenger, CEO, Zenger Folkman, and coauthor of the bestselling The Extraordinary Leader and The Extraordinary Coach “This book is an essential manual for managers and mentors who want to achieve success. Career planning does not have to be complicated or intimidating. The authors break it down into remarkably simple conversation topics with open-ended questions. The examples that have been threaded throughout are spot on and valuable. This will be an often-used and dog-eared resource on every desk!” -Bill Meeker, Chief Energy and Human Resources Officer, Diversey “At United Health Group, our company growth depends on the growth of our employees. When employees feel they can meet their career goals, that fuels engagement-one of the key drivers of our success. Bev and Julie hit the bull’s-eye by providing a compelling book that speaks to the everyday life of a manager. What a wonderful resource!” -Wendy Bloom, Senior Director, Talent Strategy, United Healthcare “Beverly and Julie have a remarkable gift of turning an important and complex topic into useful and simple ideas and practices. Their work will help leaders wisely invest in their employees and employees take responsibility for their personal development.” -Dave Ulrich, Professor of Business Administration, Ross School of Business, University of Michigan “Deceptively simple. Absolutely relevant. Bev and Julie demystify career development and give managers the key to unlocking the potential around them.” -Heidi Brandow, Director, Global Learning and Development, Tesla, Inc. “Life and business are all about where you pay attention. Pay attention to the growth of your people . . . and they will grow your business. The authors do a great job in spelling out the how-tos!” -Chip Conley, author of Wisdom@Work and Strategic Advisor for Hospitality and Leadership, Airbnb “Developing talent is essential for business success. This book provides a practical and easy-to-implement approach that can have a big impact on an organization.” -Tamar Elkeles, Chief Talent Executive, Atlantic Bridge Capital LLP “T...

-Titulo Original : The Hamster Revolution How To Manage Your Email Before It Manages You (bk Business)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review “Simple but powerful. This is life-changing stuff.” -Chris Granger, Vice President, Team Business Development, National Basketball Association “Our daily barrage of email not only consumes our time and energy but fills up our in-boxes with someone else’s priorities. These simple tools will allow you to reclaim your life.” -Betsy Myers, Executive Director, Center for Public Leadership, Harvard University “A must-read for every employee I supervise. You’ll love it!” -Richard L. Andersen, CFE, Executive Vice President, San Diego Padres “Great stuff ! This book delivers simple and practical email management protocols.” -Paul Roithmayr, Director, Organization Development & Training, 20th Century Fox Film Corporation “A clever way to add fifteen days to your year.” -Joe DiDonato, President, ESource Corporation “A powerful new strategy for email efficiency and etiquette.” -Lamonte Thomas, Vice President of Sales and Customer Relations, Cigna “These email practices will change the way you work.” -Matt Koch, Director, Productivity & Knowledge Management, Capital One “A home run! Find time for what matters most. For example, taking your family to the ballpark!” -Rick Mears, Vice President, Guest Services, San Francisco Giants “Cut through email clutter and take control of your life!” -Lisa Lelas, author of Simple Steps: 10 Weeks to Getting Control of Your Life “A refreshing and humorous approach to reducing email overload. We use the insights every day.” -Steve Stone, CEO, Infoflows “Simple and profound! I’m having my whole team read it.” -Mike Gugerty, Scientist, Matzinger-Keegan Inc. “Put an end to needless emails and missing files.” -Sam Biegelsen, Business Development Executive, Jeppesen, a Boeing Company “Easy to implement and powerful in results.” -Robert Cross, Assistant Professor of Management, University of Virginia and author of The Hidden Power of Social Networks “Quick, easy, and fun to read-an effective antidote to the bulging, time- draining e-mailbox.” -Carol Metzker, coauthor of Appreciative Intelligence “Using the techniques outlined in this book, we achieved significant productivity improvements, including a reduction of time spent on email averaging eight days per year per colleague.” -Nic Oatridge, Global Head of IT, Fortune 200 Pharmaceutical Company “How is it possible that no one has written this book until now? This amazing guide will help you get off the email wheel!” -Ruben Rodriguez, Senior Business Partner, Healthcare Industry “Chock-full of ideas to address one of the biggest issues facing knowledge workers today-information overload.” -Cindy Domanowski, Vice President, Sales Training and Leadership Development, Major Accounts, ADP, Inc. “This step-by-step guide will free you from ‘e-grip’ forever.” -Garry Ridge, President and CEO, WD-40 Company “Original and witty. There may be other books on email but this is the standout.” -Irene Sitbon, Executive Search Consultant, Bridge Partners, LLC “Amazing! Email used efficiently is an incredible tool. This book certainly opened my eyes!” -Michael A. Serchia, Director of Human Resources, Internation Do you spend so much time dealing with e-mails--reading them, writing them, responding to them, responding to responses--that you feel like youre just going round and round and getting nowhere? Meet Harold, an HR director so overwhelmed by email he feels like a hamster on a wheel. Just in time, Harold meets a coach--a leading expert on email efficiency and etiquette with a simple system that helps Harold eliminate needless emails, write better messages, and file and find information in a flash. He gets immediate results--and reclaims his life. This delightful and much-needed fable is based on the authors extensive experience helping employees at companies like Clear Channel, Procter and Gamble, and Pfizer manage e-mail more efficiently. The book includes a remarkable case study of the authors work...

-Titulo Original : The Long-distance Leader Rules For Remarkable Remote Leadership-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Leadership First, Locations Second. As more organizations adopt a remote workforce, the challenges of leading at a distance become more urgent than ever. The cofounders of the Remote Leadership Institute, Kevin Eikenberry and Wayne Turmel, show leaders how to guide their teams by recalling the foundational principles of leadership whether their teams are scattered globally or just working from home a few days a week.The authors Three-O Model refocuses leaders to think about outcomes, others, and ourselves--elements of leadership that remain unchanged, whether employees are down the hall or halfway around the world. By pairing it with the Remote Leadership Model, which emphasizes using technology as a tool and not a distraction, leaders can navigate the terrain of managing teams wherever they are. Filled with exercises that ensure projects stay on track, keep productivity and morale high, and build lasting relationships, this bookis the go-to guide for leading effectively, no matter where people work. Review “Wayne and Kevins book offers the reader a solid foundation in leadership in any circumstance and layers it with virtual leadership or leadership at a distance. It is full of nuance and nudges that will help you navigate through the labyrinths of leading at a distance. I especially appreciated the snippets where Wayne and Kevin reveal their ways of working together; this added a very real and personal touch. I encourage you to purchase the book, study the rules, reflect on their questions, put the book into practice, and become a leader who can ‘go the distance.’” -David Zinger, founder and host of the Employee Engagement Network “Great book. Spot-on timewise. Moving from ‘managing’ people to ‘leading’ people has never been more relevant when overnight everything we do as a business could change. A manager manages people; a leader employs great people and trusts them to achieve amazing results.” -Ann Andrews, CSP, author of Lessons in Leadership “Kevin Eikenberry and Wayne Turmel have teamed up to produce the single best guide on remote leadership on the market today. Based on research with real-life practicing managers, The Long-Distance Leader offers nineteen rules that guide remote leaders through the most pressing challenges they face-everything from the best use of technology, to effective long-distance coaching, to achieving goals, to building trust at a distance. And even if you aren’t a long-distance leader, at least not yet, you will definitely want to have this book handy. As the authors rightfully acknowledge and our research supports, you have to ‘think leadership first, location second.’ The engaging stories, the practical wisdom, and the reflection and action questions will help you improve your leadership wherever you and your followers are.” -Jim Kouzes, coauthor of the bestselling The Leadership Challenge and Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University “When I discuss what a leader is with midlevel managers, this book will be on the reference list for them. They can assess themselves on the leadership skills ladder, establish goals, and work directly with their managers and mentors. I particularly like the ‘check-in’ section . . . I find my development participants increase their impact and performance with the knowledge they have a voice and are thought about, even though their leaders might physically see them only once a year . . . A practical approach to the journey of success as a remote leader . . . We should all consider what skill we are going to focus on today.” -Alicia Davis, Director, Global Finance Learning and Development, Dell Inc. “Leadership isn’t easy. Working remotely adds a new dynamic. The practical tips in this book give readers the edge they need to be successful leading remote teams. Many teams struggle with communication; add the component that you have remote employees and it ge...

-Titulo Original : Negotiating The Impossible How To Break Deadlocks And Resolve Ugly Conflicts (without Money Or Muscle)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Negotiating the Impossible guides readers through deadlock with practical advice, and shares stories of successful negotiation to make the hopeless feel hopeful!Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power or other resources to work with. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra identifies three broad approaches for breaking deadlocks and resolving conflicts, and draws out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting of the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations. But he also shows how these same principles and tactics can be applied in everyday life, whether you are making corporate deals, negotiating job offers, resolving business disputes, tackling obstacles in personal relationships, or even negotiating with children. As Malhotra reminds us, regardless of the context or which issues are on the table, negotiation is always, fundamentally, about human interaction. No matter how high the stakes or how protracted the dispute, the object of negotiation is to engage with other human beings in a way that leads to better understandings and agreements. The principles and strategies in this book will help you do this more effectively in every situation.Winner of the International Association of Conflict Management Outstanding Book Award. Review “Easily the best negotiation book I have ever read. If you are involved in high-stakes negotiation, Negotiating the Impossible will give you actionable nonintuitive ideas that will positively impact your future.” - Bill Gurley, venture capitalist and General Partner, Benchmark “Packed with practical principles and illustrated with compelling examples, Negotiating the Impossible is one of the most useful and enjoyable negotiation books you will ever read!” - William Ury, coauthor of Getting to Yes “Negotiating the Impossible delivers on its promise. By using historically significant, seemingly intractable negotiations as examples, Malhotra provides practical lessons for the everyday negotiations in your life-including the three surprising ‘levers’ at your service when the use of force is not a viable option. This book is magic for any deal maker.” - Daniel H. Pink, author of Drive and To Sell Is Human “Deepak Malhotra has done what few others could do: he draws upon the lessons of history to demonstrate that even the worst conflicts can be resolved. This book is especially significant because it gives both the inspiration and the tools you need to tackle extremely difficult negotiations.” - David Gergen, Senior Political Analyst, CNN; adviser to four US presidents; and Codirector, Center for Public Leadership, Harvard Kennedy School “If you want the best advice on how to negotiate when it looks like a deal can’t be done, then Negotiating the Impossible is a must. It’s filled with great strategies you can immediately put to use in your business and personal lives. It’s also an extremely entertaining, thought-provoking book that you won’t want to put down.” - Tyra Banks, CEO, TYRA Beauty, and creator of America’s Next Top Model “If only we could lock the world’s leaders in a room to read this book. Professor Malhotra’s analysis of how negotiators can achieve the best possible outcomes for all sides is revelatory. It also starkly highlights what’s missing in current negotiations-whether on refugees, on peace in Syria, or on Eurozone debt. This is a must-read for all practitioners of politics and public service.” - Ngaire Woods, Founding D...

-Titulo Original : The Heart Of Leadership Becoming A Leader People Want To Follow-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review “The most important leadership tool you have is not your education, your experience, or your know-how. It’s your heart. In this book, Mark provides a clear prescription for using yours to become the kind of leader people want to follow.” -Michael Hyatt, New York Times bestselling author and former CEO, Thomas Nelson Inc. “Mark once again demonstrates the power of a simple story well told. The Heart of Leadership will serve leaders around the world for decades to come.” -Dr. Henry Cloud, leadership consultant, psychologist, and bestselling author of Boundaries and Necessary Endings “The Heart of Leadership is a delightfully surprising read. Mark Miller’s wisdom shines in his ability to convey profound truths simply and clearly. This book propels leadership beyond strategies and techniques to its most authentic form-who you are.” -Dan Rockwell, author and owner of the Leadership Freak blog, consultant, and pastor “Mark Miller has crafted a masterwork. Too many books on leadership are about selfishly getting ahead. This book addresses the leader’s heart. By addressing the heart, you do get ahead, but it’s a more satisfying journey.” -Nancy Duarte, author of Resonate and CEO, Duarte Designs “This book will help you reach your leadership potential, espousing good principles that most learn only through the school of hard knocks-and many never learn at all.” -Ron Wallace, former President, UPS International “Mark Miller has done it again! Another outstanding book-this time on the most important aspect of leadership: who you are as a leader. If you focus only on skills, you are ignoring 90 percent of what makes a great leader. -Jesse Lyn Stoner, coauthor of the international bestseller Full Steam Ahead! “The Heart of Leadership addresses the primary stumbling block for leaders - themselves! If you want to improve how you lead others, you must first improve how you lead yourself. This great little book shows you how. -Daniel S. Harkavy, CEO and Executive Coach, Building Champions, Inc. The Heart of Leadership extends and deepens the bestselling leadership models pioneered by Mark Miller. This book is clear, compelling, and of real practical value. Keep it on hand -- a small investment of time will yield a lifetime of dividends, in life as well as career. -Jeff Rosensweig, Associate Professor of International Business and Finance and Director of Emory University’s Goizueta Business School and Global Perspectives Program ‘Theres a difference between potential leaders with raw talent and great leaders with real influence. Marks book reveals the foundational difference -- its all about leadership character.” -Tony Morgan, author, Chief Strategic Officer and founder of TonyMorganLive “Mark Miller’s The Heart of Leadership immediately creates a place for personal discovery. As I read each page, I was no longer thinking of “Blake” the main character, but myself. Blake’s journey of discovery became my own. This is about the “life” of leadership and how it reaches within and without having profound and long-lasting impact. It’s about being unselfishly driven and highly motivated. It is about how others within the workplace and within our lives benefit from our personal resolve to lead from the perspective that others matter.” -Clifton L. Taulbert, Author of Eight Habits of the Heart and President, The Freemount Corporation/Building Community Institute “There are so many buzzwords in business that claim to be the answer to all leadership woes. The truth is that leadership is all about the people, and to have success with people, read The Heart of Leadership, and watch your leadership soar to a whole new level.” -Todd Nielsen, author and COO JMARK Business Solutions Are you the type of leader people want to follow? You can be-but first, you’ve got to understand what sets great leaders apart from all the rest. Certainly, leaders need people skills, execution skills, a deep know...

-Titulo Original : Appreciative Inquiry A Positive Revolution In Change-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Review “Appreciative Inquiry is currently revolutionizing the held of organizational development.” --Robert Quinn, Distinguished Professor of Management, University of Michigan Business School “Appreciative Inquiry is the philosophy that is allowing us to engage the hearts, minds, and souls of our people--all of our people. Only when we do that, will we achieve breakthrough performance.” --Cindy Frick, VP organizational Development and HR Planning Roadway Express “AI is a process that gets you moving the success spiral rather than down up the failure one. It has a motivating effect helping achieve self-fulfillment rather than getting into a doom and gloom syndrome.” --Rob Treeby, Health. Safety, and Environment Manager, BP AMOCO A truly revolutionary method of change management, Appreciative Inquiry (AI) emphasizes inquiry into strengths, rather than focusing exclusively on fixing weaknesses. Written by the originators and leaders of the AI movement, this accessible guide offers a practical introduction to the method, which has been used to significantly enhance customer satisfaction, cost competitiveness, revenues, profits, and employee engagement, as well as organizations abilities to meet the needs of society. Full of exciting stories that illustrate its many applications and benefits, this is the most authoritative guide to Al. By using this change method to systematically tap human potential, organizations, communities, and individuals become more effective. About the Author David L. Cooperrider is Professor and Chairman of the Department of Organizational Behavior at the Weatherhead School of Management, Case Western Reserve University. He is the author or coauthor of nine books. His 1987 article Appreciative Inquiry Into Organizational Life (with Suresh Srivastva) introduced the concept of Appreciative Inquiry. Diana Whitney is President of Corporation for Positive Change, the leading consulting firm practicing Appreciative Inquiry internationally, and a Distinguished Consulting Faculty at Saybrook Graduate School and Research Center. She has authored or edited eleven books. Whitney and Cooperrider are cofounders of the Corporation for Positive Change ( positivechange.org) and The Taos Institute ( taosinstitute ). Excerpt. © Reprinted by permission. All rights reserved. Appreciative Intelligence: The Missing Link A fool sees not the same tree that a wise man sees. -William Blake (1790) When the Hubble Space Telescope was launched in 1990, the general public, as well as scientists in the aerospace field, held high hopes. The world waited expectantly for discoveries and answers to riddles of the universe that would be revealed by the telescope’s views of space. But blurry images caused by a flawed mirror sent those hopes crashing down to earth. Congress demanded an explanation for the failure. The project and its creators became the butt of late-night television jokes. Stress was high among NASA engineers, as were health problems. “It was traumatic,” said Charlie Pellerin, the former director of NASA’s astrophysics division, who oversaw the launch of the Hubble. Nobody could see how to fix the problem, which many seemed afraid even to address. Well, nobody except Pellerin. He not only had the initial insight to solve the problem but also found the funding and the resources to repair the telescope, for which he received NASA’s Outstanding Leadership Medal. The ultimate reward was that over the next decade, the telescope provided spectacular images and important discoveries of stars, galaxies, and other cosmic phenomena. 2 What was behind Pellerin’s success? There were dozens of other people at NASA with high IQ and world-class technical knowledge-they were, after all, rocket scientists. They could perform the same analysis, use the same logic, and wield the same models and mathematical formulas. So what gave Pellerin the insight to help the telescope get ...

-Titulo Original : Chess Not Checkers Elevate Your Leadership Game (the High Performance Series)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: As organizations grow in volume and complexity, the demands on leadership change. The same old moves won’t cut it any more. In Chess Not Checkers, Mark Miller tells the story of Blake Brown, newly appointed CEO of a company troubled by poor performance and low morale. Nothing Blake learned from his previous roles seems to help him deal with the issues he now faces. The problem, his new mentor points out, is Blake is playing the wrong game. The early days of an organization are like checkers: a quickly played game with mostly interchangeable pieces. Everybody, the leader included, does a little bit of everything; the pace is frenetic. But as the organization expands, you can’t just keep jumping from activity to activity. You have to think strategically, plan ahead, and leverage every employee’s specific talents-that’s chess. Leaders who continue to play checkers when the name of the game is chess lose. On his journey, Blake learns four essential strategies from the game of chess that transform his leadership and his organization. The result: unprecedented performance! Review “Don’t let the highly absorbing story here fool you - Chess not Checkers is a truly fascinating and eminently practical guide to improving your organization’s functionality and performance at all levels. Any leader looking to effect critical change will come away with a new understanding of what changes to make and how to make them!” -Marshall Goldsmith, New York Times and global bestselling author of What Got You Here Won’t Get You There “As our opportunities and challenges grow ever more complex, leadership has never been more valuable. With his creative and accessible new book, Chess Not Checkers, Chick-fil-A’s Mark Miller has successfully demystified the essence of modern leadership. Recommended to current and future leaders alike.” -Muhtar Kent, Chairman and CEO, The Coca-Cola Company “Engaging as well as enlightening -- good storyline -- believable characters with real life challenges. I highly recommend this book to any organization looking for a higher level of performance. The four staples of high performance will stand the test of time”. -Clint Hurdle, Manager, Pittsburg Pirates “In Chess Not Checkers, Mark Miller has written a compelling and insightful guide to building a high-performance organization. Through realistic examples and instantly recognizable personalities, Miller has distilled four powerful lessons to benefit leaders at all levels of their careers. The book is entertaining as a novel yet packs profound insights into what it means to lead and succeed in today’s business world.” -Chris Heller, President, Keller Williams Worldwide “Mark Miller is an expert on leadership. His new book, Chess Not Checkers, is headed to the best-seller’s list. Check it out… it’s that good!” -Pat Williams Co-founder and Senior Vice President, Orlando Magic and author of 21 Great Leaders “To excel as a high performance leader, one must first think like a high performance leader. Mark Miller does a brilliant job of outlining the critical shift leaders must make if they want to move from playing small and simple to succeeding in large complex environments.” -Linda Lindquist-Bishop, World Champion Sailor, and President, Courageous Thinking Inc. About the Author Mark Miller is the author of five books, including two with Ken Blanchard. In addition to his books, he serves leaders through his blog: GreatLeadersServe . The site is rated as one of the top leadership blogs in the world. Miller also sells chicken. He started his Chick-fil-A career working as an hourly team member and today serves as the vice president charged with leadership development for the organization...

-Titulo Original : The Serving Leader Five Powerful Actions To Transform Your Team, Business, And Community (the Ken Blanchard Series - Simple Truths Uplifting The Value Of People In Organizations)-Fabricante : Berrett-Koehler Publishers-Descripcion Original: The Serving Leader Five Powerful Actions to Transform Your Team, Business, and Community, 10th Anniversary Edition, Revised and Expanded It’s people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their bestseller, you can’t just demand greatness-you have to inspire it. The most effective leaders don’t just stand in front of their people, they stand behind them too. As one of the characters in the book notes, “You qualify to be first by putting other people first.” This concept sounds paradoxical, but it leads to extraordinary outcomes-and The Serving Leader shows precisely how and why. While Jennings and Stahl-Wertuse a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. This edition features a new foreword by Ken Blanchard, a new introduction, and a new chapter checking back in with Mike, the main character, to see what he has learned in the twelve years since he embraced Serving Leadership On one level this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires. Great organizations are great because they’re filled with people who freely choose to do their very best. It’s a maddeningly simple concept yet stunningly hard to execute. Jennings and Stahl-Wert show leaders how to earn that kind of commitment. Review “When I was looking for a teachable way to transform leadership and culture at the Cleveland Clinic, I chose The Serving Leader. It started a transformation that continues to today.” -Joe Patrnchak, former Chief Human Resources Officer, Cleveland Clinic; Trustee, Greenleaf Center for Servant Leadership; and Principal, Green Summit Partners “Bringing The Serving Leader into Industrial Scientific underscored the core disciplines that fuel our success-growing our people, raising high standards, and providing a compelling purpose for deeply worthy work.” -Kent McElhattan, Chairman, National Safety Council, and Chairman and cofounder, Industrial Scientific Corporation “This book challenges us to examine our purpose and principles-and bravely lead from our hearts. The world is in great need of the Serving Leader.” -Cheryl Bachelder, CEO, Popeyes Louisiana Kitchen, Inc., and author of Dare to Serve “Our organization’s mission centers on serving patients and partners. The lessons shared in The Serving Leader showed our executive team the importance of leading by serving our employees. This was a new orientation for many of us, and it has transformed both how we work together as a leadership team and how we lead our individual teams. This approach has made us better leaders and I believe better people.” -Bill Valle, President, Fresenius Medical Services “We recognize a tradition of leadership at Johns Hopkins from great physicians like Sir William Osler, who said, ‘We are here to add what we can to life, not to get what we can from it.’ The principles of Serving Leadership are strong reflections of the link between our tradition and future vision. The core tenets of shared leadership, asset-based thinking, and leveraging of strengths are integral to the success of departmental strategic planning.” -Colleen Koch, MD, MS, MBA, Clinical Director, Anesthesiology and Critical Care Medicine, Johns Hopkins University School of Medicine “The Serving Leader provides a new road map for leaders looking to achieve outstanding results. The principles are applicable to any organization and can transform the way people relate to one another in service to the greater goal.” -Richard Lovering, Vice President of Human Resources and Organizational Development, AtlantiCare “The principles of ...

-Titulo Original : Get To The Point! Sharpen Your Message And Make Your Words Matter-Fabricante : Berrett-Koehler Publishers-Descripcion Original: Champion Your Best Ideas! Every time you communicate, you’re trying to do something, change something, or move someone to action. You’re trying to make a point. But the only way to make a point is to have a point. And the surprising truth is, very few communicators know their points or even understand what a point is, rendering them pointless. Communications expert Joel Schwartzberg says a point is not just a topic, an idea, or a theme. A real point is a proposition of value. It’s a contention you can propose, argue, illustrate, and prove. In this concise and practical book, you’ll learn to identify your point, strengthen it, stick to it, and sell it. Whether you want to improve your impact in speeches, staff meetings, pitches, emails, PowerPoint presentations, or any other communication setting, Schwartzberg’s novel approach teaches you how to go from simply sharing a thought to making a difference. Which would you rather do? Review IBPA Benjamin Franklin Award silver winner in the Business & Career category and Next Generation Indie Award Winner in the How To category.If you dont have something to say, then dont say anything. Joel Schwartzberg takes that simple edict and turns it into a manifesto for giving talks that make a difference. -Seth Godin, author of Linchpin Joel understands the key difference between effective communicators and pointless public speakers, providing step-by-step instructions to help individuals identify and make their points. Ill be sharing his expertise and insights with my own students. -Jennifer Doody, writing and public speaking instructor, Harvard University, and President, World Class Words Good ideas too often get lost in a jungle of muddled thinking. In Get to the Point!, Joel Schwartzberg supplies useful tools to deliver your points with impact and elegance. -David Brancaccio, Host and Senior Editor, Marketplace Morning Report Get to the Point! does just that. This quick guide will help any busy professional become a more persuasive and effective speaker. Joel provides hard-won wisdom and makes it easy to apply, thanks to clear writing and great examples. -Lowell Weiss, former presidential speechwriter for Bill Clinton Im in a profession that often looks at the presentation, representation, and misrepresentation of fact, and figuring out how to make a point to my audience with a clock ticking is crucial. Schwartzberg sketches out a simple tool kit on how to know, make, and sell your point. Whether youre writing a broadcast story to deadline, prepping for a speech, appearing on a panel, or crafting a PowerPoint presentation, his book is worth a close read. -Hari Sreenivasan, Anchor and Senior Correspondent, PBS NewsHour If you ever need to make a point-which is all of us, and often-this is a must-have guide to understand it, sharpen it, and convey it with precision and impact. Using clarity and humor, Joel makes the case that the best ideas deserve to be sold, not simply shared. -Betsy Berg, Senior Vice President of Speakers and Lecturers, Agency for the Performing Arts Want to deliver a great speech? Then find the point you are making. Identify it, hone it, and deliver it simply and concisely. This is the message of Joel Schwartzbergs excellent new book. Todays audiences have the attention span of a gnat. Get to the Point! will give you a step-by-step guide to grabbing and keeping the attention of your audience. -Mark Ragan, CEO, Ragan Communications You get only one chance to reach your audience and make your message count. Schwartzberg lays out the definitive guide for how to make sure you get your message out to the right audience, the way they want to hear it. -Peter Shankman, Host, Faster Than Normal podcast I hope Get to the Point! sells well-but not too well. Because if every speaker absorbed the contents of this wee volume, every speech would be a vital speech, and professional speechwriters would be obsolete...

-Titulo Original : Its The Way You Say It Becoming Articulate, Well-spoken, And Clear-Fabricante : Berrett-Koehler Publishers-Descripcion Original: NEW EDITION, REVISED AND UPDATED Speak Your Mind Effectively! The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don’t think they can change it. It’s the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others. Dr. Carol Fleming provides detailed advice and scores of exercises for * Understanding how others hear you * Dealing with specific speech problems * Varying your vocal patterns to make your speech more dynamic * Using grammar and vocabulary to increase your clarity and impact * Reinforcing your message with nonverbal cues * Conquering stage fright An entire section of the book focuses on communication issues in the workplace-interviews, presentations, voice mail, and more. Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help. Review “No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming’s It’s the Way You Say It.” -Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates About the Author Carol A. Fleming, PhD, is a speech pathologist and a personal communication coach with thirty years of experience working with thousands of clients from all walks of life. She is the author of two bestselling audio programs, The Sound of Your Voice and The Serious Business of Small Talk. Excerpt. © Reprinted by permission. All rights reserved. Introduction As you communicate with people, they come to know you both as an individual and as a professional. The only way that people can sense your intelligence and professionalism is through the effectiveness of your communication: what they hear you say, the attitude that they perceive, and the very sound of your voice. Professional communication is important to people in every line of work. While your expertise and skills are, of course, essential, it is your personal verbal communication that transmits your expertise and confidence to other people. While many books out there on communication will tell you what to say, few address how to say it, and even fewer will help you learn how to work specifically with your speech and your voice. I’ve been working with people on refining the sound of their voices for over thirty years. As a speech and language pathologist, I use the education and skills developed for the clinic and apply them to the more subtle needs of the business and professional world. While others may offer public speaking training, speech therapy, or theater skills, I take a holistic approach, helping people address any concerns they may have about the impression they make by the way they communicate both verbally and nonverbally. The reason this approach succeeds is that body, words, and voice must ideally communicate the same thing at the same time for the speaker to come across as professional, trustworthy, and appealing. I’ve found that virtually everyone has some aspect of their speech about which they feel insecure or on which others have commented. People come into my office feeling nervous, and they always ask, “Can I really change my voice?” The answer I offer them is, “You absolutely can-with instruction and practice.” In this book, I’ve laid out all the most common communication complaints I’ve seen, along with the exercises that I’ve used successfully with thousands of clients over the years. This is not as simple or as straightforward as it appears since we have a unique relationship with the sound of our own voice. We are the sound of our voice. Our speaking is our personality. Our internal thoughts and feelings are communicated to the...

-Titulo Original : Coach The Person, Not The Problem A Guide To Using Reflective Inquiry-Fabricante : Berrett-Koehler Publishers-Descripcion Original: From a founding member of the coaching movement comes a detailed guide to mastering one of a coachs toughest skills: thoughtfully reflecting clients words and expressions back to them so they see themselves and their world through new eyes.Coaches rely far too much on asking open-ended questions, says Marcia Reynolds. But questions only seek answers--inquiry provides insight. When, instead of just questions, clients hear their thoughts, opinions, and beliefs spoken by someone else, it prompts them to critically consider how their thinking affects their goals. Reynolds cites the latest brain science to show why reflective inquiry works and provides techniques, tips, and structures for creating breakthrough conversations. This book will free coaches from the cult of asking the magical question by offering five essential practices of reflective inquiry: focus on the person, not the problem; summarize what is heard and expressed; identify underlying beliefs and assumptions; unwrap the desired outcome; and articulate insights and commitments. Using these practices, combined with a respectful and caring presence, helps create a space where clients feel safe, seen, and valued for who they are. Coaches become change agents who actively recharge the human spirit. And clients naturally dive deeper and develop personalized solutions that may surprise even the coach. Review Anyone who can strip away the mystery of coaching and show it as an everyday way of connecting with other humans is a hero in my books. Marcia Reynolds is that person. You should read Coach the Person so you can change peoples lives--Michael Bungay Stanier, author of the WSJ bestseller The Coaching HabitMarcia, in her straightforward, brilliantly articulate way, navigatesus to simplicity from the far side of complexity in her definitive guide to breakthrough coaching.--Madeleine Homan Blanchard, MCC, MSc, cofounder of Coaching Services, The Ken Blanchard Companies Dr. Reynolds provokes the reader to explore ways of partnering with clients and coaching beyond the sacred cows and rigidly prescribedquestioning techniques. She also does a great service to the professionby elevating the conversation above conflicting coaching schools andcults, urging us to refocus again on the human being we partner with.--Konstantin Korotov, PhD, Professor of Organizational Behavior, ESMT BerlinDr. Reynolds once again gives great guidance and tools based on years ofwork with the human mind. She provides a framework for self-discoverywhere participants partner with coaches in their journey to bettermaneuver through problems to ultimately reach their potential.--Krista Endsley, Software CEO and Board Member, MemberSuites, Inc.There is far more to coaching than asking good questions--and Dr. Reynolds brilliantly outlines what it takes to move your coaching from good to great in her newest book, Coach the Person, Not the Problem. She looks at the science of coaching and the proven practices that lead to breakthroughs in thinking and lasting personal change. Packed with tips, tools, and case studies, this easy-to-use guide will become an essential resource for teachers and coaches.--Deb Giffen, Director Custom Programs, Wharton Executive Education About the Author Marcia Reynolds, PsyD, Master Certified Coach, is president of Covisioning, a leadership training and coaching firm. She holds a doctoral degree in organizational psychology and masters degrees in education and communications. She is a former International Coaching Federation global president and has been hired by organizations to teach coaching skills across Southern Europe, Africa, Asia-Pacific, Russia, China, and North America. She is the author of five books, including Outsmart Your Brain, Wander Woman, and The Discomfort Zone...

-Titulo Original : The Secret What Great Leaders Know And Do-Fabricante : Berrett-Koehler Publishers-Descripcion Original: In this third edition, bestselling authors Ken Blanchard and Mark Miller answer the question most leaders ask at some point in their career: “What do I need to do to be a great leader?” The secret may surprise you. The authors get at the heart of what makes a leader successful in this classic business fable. Newly promoted but struggling young executive Debbie Brewster asks her mentor, “What is the secret of great leaders?” His reply-“great leaders serve”-flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way, Debbie learns: * Why great leaders seem preoccupied with the future * How people on the team ultimately determine your success or failure * What three arenas require continuous improvement * Why true success in leadership has two essential components * How to knowingly strengthen-or unwittingly destroy-leadership credibility This new edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors have also added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard and Miller’s wisdom about leadership in a form that anyone can easily understand and implement. Review “My challenge to you is simple: learn The Secret-then apply The Secret. If you do, your leadership and your life will be transformed forever!” -from the foreword by John C. Maxwell, author of the bestselling The 21 Irrefutable Laws of Leadership and founder of INJOY “You don’t have to be older to be a great leader. The Secret shows how to lay the foundation for powerful servant leadership early in your career to maximize your impact.”-Claire Diaz-Ortiz, Head of Corporate Innovation and Philanthropy at Twitter, Inc. and author of Twitter for Good and Hope Runs “When you learn The Secret, dont keep it to yourself. Share it and use it with your people. It will make a difference in their lives and their performance.” -Donald G. Soderquist, former Vice Chairman, Wal-Mart, and founder of the Soderquist Center for Leadership and Ethics, John Brown University “If you know The Secret, both relationships and results will prosper. Its a perfect move in your life from success to significance.” -Bob Buford, author of Halftime About the Author Ken Blanchard is founder and chief spiritual officer of the Ken Blanchard Companies and is one of the worlds most prominent authors, speakers, and consultants. He is the author or coauthor of more than sixty books. Mark Miller is currently serving as vice president, organizational effectiveness, at Chick-fil-A, Inc. He is also the author of The Heart of Leadership, The Secret of Teams, and, with Ken Blanchard, Great Leaders Grow. His blog, GreatLeadersServe.org, is rated as one of the top leadership sites in the world...

-Titulo Original : The Art Of Caring Leadership How Leading With Heart Uplifts Teams And Organizations-Fabricante : Berrett-Koehler Publishers-Descripcion Original: If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace.Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. People will go the extra mile for leaders who show they are genuinely concerned not just with what employees can do but with who they are and can become. But while most leaders think of themselves as caring leaders, not all demonstrate that care in consistent ways. Your employees will judge you by your actions, not your intentions. Based on Youngers interviews with over eighty leaders for her podcast Leadership with Heart--including Howard Behar, former president of the Starbucks Coffee Company; Judith Scimone, senior vice president and chief talent officer at MetLife; Garry Ridge, CEO and chairman of the board of the WD-40 Company; and Shawnte Cox Holland, head of culture and engagement at Vanguard--this book outlines nine ways that leaders can make all employees feel included and cared for. She even provides access to a self-assessment so you can measure your progress as a caring leader. But this is not a cookie-cutter approach: just as Monet and Picasso expressed themselves very differently, each leader should express caring in his or her own unique, personal style. Younger takes an often nebulous, subjective concept and makes it concrete and actionable. Leaders have the power to change the lives of those they lead. They shouldnt just want to care, they should see caring as imperative for the success of their employees and their organization. Review “People need to know they matter. When others feel trusted and cared for, they become inspired. Heather’s terrific book teaches leaders why caring should be at the heart of all they do, and how they can turn genuine caring into an art that can be carefully practiced and refined. An engaging and inspiring read!”-Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust“The Art of Caring Leadership offers powerful insight for developing authentic, thoughtful, and purposeful leaders and change-makers. Through compelling storytelling, Younger implements direct examples from a wealth of interviews with leaders across a multitude of sectors. This book is an excellent resource for leaders and leadership educators who believe in putting care at the heart of leadership.” -Dr. Trisha Teig, Assistant Professor of Leadership Studies, University of Denver“Caring leadership is the most important ingredient in employee engagement and retention. Want increased profits? Care for your employees first. Want better customer retention? Care for your employees first. Often, it is hard to decipher what it means to care at work. This book presents fundamental principles that shows each and every leader the roadmap to caring leadership.” -Kevin Kruse, CEO of LEADx, and New YorkTimes bestselling author of Great Leaders Have No Rules and Employee Engagement 2.0“Heather has brilliantly threaded together insights from her own life, interviews with over 100 leaders, and research from over 20,000 engagement survey responses into nine key areas that encapsulate the art of becoming a caring leader. A compelling and inspiring read for any leader wanting to create greater alignment with how they lead others, how they show up with their team, and their capacity to be a caring leader.” -Michele Nevarez, CEO, Goleman EI“The Art of Caring Leadership, unlike many texts used in higher education, provides students with exposure to important ideas about leadership, but it also speaks to the heart and inspires the next generation of organizational leaders to think reflectively about what it really means to lead.” -Molly Smith, Academic Director, Organizational Leadershi...